NOC (Network Operation Centre) Lead
7 days ago
The candidate is required to manage and lead:
- a team of NOC engineers in handling L1/L2 support which includes monitoring, ticketing and escalation, server patching, troubleshooting and handling service request.
- a team of Facility Administrators that supports and operates a secured network environment, and
- a team of DC (Data Centre) Operators that are deployed at customer's Data Centre.
The DC Operator monitors operations within the data centre. He/She responds to common data centre infrastructure faults. He/She raises issues to data centre engineers and operations managers, based on incident management procedures.
Responsibilities
- Manage 24x7 operations and personnel.
- Optimally plan and deploy shift roster. Ensure staffing is maintained and meet operational devilerables.
- Participate in audits.
- Keep processes and procedures updated.
- Identify areas for process and efficiency improvement.
- Provides leadership and coordination on projects assigned.
- Train, mentor and develop staff to ensure successful performance.
- Train and orientate new joiners and supervision of day-to-day operations as part of BAU.
- Support initiative for automation & enhancement.
- Ensure staff follows procedures to communicate, report, and escalate incidents according to Standard Operating Procedures and escalation matrix.
- Liaise between two or more parties/teams to communicate and coordinate activities (eg. power maintainence, workstation maintainence, access, connectivity issues).
- Any other tasks as assigned by the management.
- 5-day work week. May have to stand-in shift duty (including public holidays) under unforseen circumstances.
NOC Related
- Manage the troubleshooting of major issues with NOC monitoring tools.
- Manage onboarding of infrastructure devices to monitoring service.
- Assign and manage the workloads of shift personnel.
- Continuously improve and develop systems to proactively monitor the infrastructure being managed.
- Generate key reports for management including but not limited to system availability, service level agreements, ticket resolution and customer issues.
Facilities Admin Related
- Ensure communication to customers are accurate.
- Ensure secured network facilities are available and ready for customer's use
DC Operator Related
- Develop an understanding of cross-functional processes to support partnerships with internal and external stakeholders.
- Comply with security and data management procedures and policies.
- Maintain a strong client focus to understand the impact of their work when completing tickets and assigned tasks.
- Complete assigned tickets efficiently and in alignment with Key Performance Indicators (KPIs) while meeting established Service Level Agreements (SLAs).
Requirements
- Diploma and above. Appropriate qualification in computing and networking related disciplines preferred.
- Able to work independently with minimal supervision.
- Effective communication and interpersonal skills
- Attention to details, excellent team player and able to multi-task in a fast-paced work environment.
- Strong network troubleshooting, process workflow and communication skills are a requirement.
- Knowledge in data centre facility operations is an advantage.
- At least 2 years of supervisory experiences in a 24x7 shift environment is an advantage.
- Certification in ITIL 4 is an advantage.
-
NOC Specialist
2 weeks ago
Singapore Keppel Full timeJOB DESCRIPTIONPosition Overview: As a Network Operations Center (NOC) Operator for a submarine cable system, you will be responsible for monitoring and maintaining the operational integrity of the submarine cable network. Your role is crucial in ensuring uninterrupted communication and data transmission across international regions through the submarine...
-
NOC Lead
Found in: Talent SG 2A C2 - 5 hours ago
Singapore TRINITY CONSULTING SERVICES PTE. LTD. Full timeRoles & Responsibilities· Diploma and above. Appropriate qualification in computing and networking related disciplines preferred.· Strong network troubleshooting, process workflow and communication skills are a requirement.· Knowledge in data centre facility operations is an advantage.· At least 2 years of supervisory experiences in a 24x7 shift...
-
NOC Lead
2 weeks ago
Singapore Trinity Consulting Services Pte. Ltd. Full time. Diploma and above. Appropriate qualification in computing and networking related disciplines preferred.. Strong network troubleshooting, process workflow and communication skills are a requirement.. Knowledge in data centre facility operations is an advantage.. At least 2 years of supervisory experiences in a 24x7 shift environment is an advantage.....
-
Network Engineer
7 days ago
Singapore Keppel Networks Pte. Ltd. Full timePosition Overview: As a Network Operations Center (NOC) Operator for a submarine cable system, you will be responsible for monitoring and maintaining the operational integrity of the submarine cable network. Your role is crucial in ensuring uninterrupted communication and data transmission across international regions through the submarine cable...
-
Network Engineer
7 days ago
Singapore Jobline Resources Pte Ltd Full timeResponsibilitiesResponsible for Network related incident and change managementResponsible for the commission, de-commissioning and tech refresh of network devicesFacilitate in problem solving and collaborationManage the smooth delivery of network operations in accordance with stipulated Service Level AgreementsProvide firmware updates for network...
-
Network Engineer
1 week ago
Singapore Opus It Services Pte Ltd Full timeOnsite NOC Engineer is responsible for Network support for LAN/WAN/Firewall (24x7 Shift based) Operational tasks: incident, request and changes meeting customer's requirements and Service Level Agreements (SLA).The activities include:Monitoring Alerts sent by Monitoring ToolsWork at heights (Training provided)Log, update and Progress tickets to...
-
Network Engineer
Found in: Talent SG 2A C2 - 2 weeks ago
Singapore KEPPEL NETWORKS PTE. LTD. Full timeRoles & ResponsibilitiesPosition Overview: As a Network Operations Center (NOC) Operator for a submarine cable system, you will be responsible for monitoring and maintaining the operational integrity of the submarine cable network. Your role is crucial in ensuring uninterrupted communication and data transmission across international regions through the...
-
Singapore It Consulting Solutions Singapore Pte. Ltd. Full timeWe are hirning Network Security Operations Engineer. This role entails overseeing the day-to-day operations of the global Networking and Security Infrastructure, based in SG.Responsibilities:Manage the day-to-day operations of the Global Network and Security Infrastructure.Perform troubleshooting, configuration, and maintenance of network and security...
-
Singapore Sptel Pte. Ltd. Full timeJob Brief:When it comes to security and reliability of the network, SPTel offers no compromise. Our network is monitored by an Integrated Operations Centre that combines Network Monitoring with a Security Operations Monitoring, that takes proactive action to engage customers and mitigate network issues.The candidate must have the passion in handling customer...
-
ML11373 - Network Security Operations Engineer
Found in: Talent SG 2A C2 - 7 days ago
Singapore IT CONSULTING SOLUTIONS SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesWe are hirning Network Security Operations Engineer. This role entails overseeing the day-to-day operations of the global Networking and Security Infrastructure, based in SG.Responsibilities: Manage the day-to-day operations of the Global Network and Security Infrastructure. Perform troubleshooting, configuration, and maintenance of...
-
Associate Engineer, Integrated Operations Centre
Found in: Talent SG 2A C2 - 7 days ago
Singapore SPTEL PTE. LTD. Full timeRoles & ResponsibilitiesJob Brief:When it comes to security and reliability of the network, SPTel offers no compromise. Our network is monitored by an Integrated Operations Centre that combines Network Monitoring with a Security Operations Monitoring, that takes proactive action to engage customers and mitigate network issues.The candidate must have the...
-
Singapore Ibm Global Services Pte. Ltd. Full timeIBM consulting GIC is operating from 30+ CICs across APAC, EMEA & Americas (LA & NA). For IBM delivery to contracted client business, a global shared reusable network as well as dedicated network (on case-to-case basis) is required to be established, governed, managed & monitored throughout the life-cycle management of the client contracts. There is an...
-
Network Security Engineer
2 weeks ago
Singapore Smart Information Management Systems India Private Limited Full timeResponsibilities · Responsible for day-to-day operations of Global Network and Security Infrastructure · Demonstrate Advance level of Troubleshooting, configuration and maintenance of Network and security devices. · Expert level skills in configuring and troubleshooting F5 Load balancers and Proxy Devices · Expertise in troubleshooting Checkpoint and...
-
Deputy Manager
7 days ago
Singapore PSA Logistices Full timeYou will be part of a wonderful team who are passionate about making a difference to the way technology shapes the port/logistic operations and how we work,giving you the opportunity to do great things. You will be exposed to cutting edge networking technologies such as Software Defined Networks (SDN), publicand private cloud platforms, DWDM optical network...
-
Centre Lead/Manager, Vietnam
7 days ago
Singapore National University of Singapore Full timeJob DescriptionNUS Enterprise is the Innovation & Entrepreneurial arm of National University of Singapore (NUS). The Ecosystem Development team operates one of the most extensive startup ecosystem in the world, leveraging on world-class research and innovation capabilities twinned with market connectivity through our regional and global nodes. We are...
-
Information Technology
7 days ago
Singapore Singapore Airlines Limited Full timeJob DescriptionWe are seeking a highly skilled and experienced Network and Communication Engineer to join our team and be responsible in the design, implementation, and support of SIA Group's data centre -related network. The primary objective of this role is to ensure well-designed network architecture and resilience of our network infrastructure to support...
-
Information Technology
Found in: Talent SG 2A C2 - 2 weeks ago
Singapore SINGAPORE AIRLINES LIMITED Full timeRoles & ResponsibilitiesJob DescriptionWe are seeking a highly skilled and experienced Network and Communication Engineer to join our team and be responsible in the design, implementation, and support of SIA Group's data centre -related network. The primary objective of this role is to ensure well-designed network architecture and resilience of our network...
-
Network Security Operations Engineer
7 days ago
Singapore Smart Information Management Systems Private Limited Full timeExecutive SummarySmart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications, and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including...
-
Network Lead Engineer
7 days ago
Singapore Astek Singapore Innovation Technology Pte. Ltd. Full timeOversee network infrastructure across Asia. Responsible in designing, building, optimizing, and ensuring the security and reliability of the network systemsDevelop and implement network security strategies, working closely with security teams to protect critical assets. Manage Network Inventories and proactively manage the warranties/maintenance readiness of...
-
Network Lead Engineer
Found in: Talent SG 2A C2 - 2 weeks ago
Singapore ASTEK SINGAPORE INNOVATION TECHNOLOGY PTE. LTD. Full timeRoles & Responsibilities Oversee network infrastructure across Asia. Responsible in designing, building, optimizing, and ensuring the security and reliability of the network systems Develop and implement network security strategies, working closely with security teams to protect critical assets. Manage Network Inventories and proactively manage...