Associate Engineer, Integrated Operations Centre

Found in: Talent SG 2A C2 - 2 weeks ago

Singapore SPTEL PTE. LTD. Full time
Roles & Responsibilities

Job Brief:

When it comes to security and reliability of the network, SPTel offers no compromise. Our network is monitored by an Integrated Operations Centre that combines Network Monitoring with a Security Operations Monitoring, that takes proactive action to engage customers and mitigate network issues.

The candidate must have the passion in handling customer services and place the ‘Customer First’ in his/her resolution of their problems. S/He will support all incoming technical calls and customer’s trouble ticket till closure.


Strong follow up and technical problem identification skills, sense of urgency and quick in response to any network alarms in the operation are the traits we are looking for. The ability to build trust and confidence with customer through the service interaction will provide the candidate an edge in achieving excellence in customers’ experience.


Responsibilities:

  • Perform 24x7 operations and surveillance support in the IOC environment.
  • Ensure and maintain health of the SPTEL network and services through proactive monitoring and taking necessary corrective actions when abnormally is detected.
  • Perform technical troubleshooting in accordance to troubleshooting procedures, and ensure all events are managed and followed up in accordance with the Service Operations Framework and respective SOPs.
  • Be customer-oriented and support all incoming events with timely response/updates of incident status to customers/internal stakeholders for all incidents.
  • Responsible to create and track trouble tickets to closure and ensuring that updates are captured accurately and complete with the relevant details.
  • Elevating incidents for next level technical support or field dispatch, when a case is not resolved within predetermined timeframe, and according to established processes and procedures.
  • Perform Escalation & Notification during Major Incidents and provide internal incident notification and hourly update to customer if the incident severity or service level has breached or is at risk of breaching.
  • To push for service recovery within service SLA for all incidents.
  • Prepare draft incident report after every incident and After-Action Review (AAR) report after every major incident
  • Notify customer on planned maintenance activities and keep customer posted on the maintenance status during actual maintenance day.
  • Be always contactable and perform Standby Duties on rostered days
  • Perform Daily, Weekly, Monthly Reports.
  • Any other ad-hoc duties as assigned by superior from time to time.

Role Requirements:

  • Diploma in Engineering or equivalent.
  • Fresh graduates are welcomed to apply.
  • Candidates with technical support experience in a NOC/SOC environment would have an advantage.
  • An individual who is a great team player, with service mindset and delivers good customer experience.
  • Good communications skill with pleasant personality
  • Shift work is required for this position.
  • Candidate must be prepared to perform standby duties.

Tell employers what skills you have

Preventive Maintenance
Security Operations
Troubleshooting
Customer Experience
Housekeeping
Service Recovery
Electrical
Service Level
Reliability
Problem Identification
Surveillance
Team Player
Manufacturing
Electronics
Customer Services
Technical Support

  • Associate Engineer, Integrated Operations Centre

    2 weeks ago

    Singapore Sptel Pte. Ltd. Full time

    Job Brief:When it comes to security and reliability of the network, SPTel offers no compromise. Our network is monitored by an Integrated Operations Centre that combines Network Monitoring with a Security Operations Monitoring, that takes proactive action to engage customers and mitigate network issues.The candidate must have the passion in handling customer...

  • Associate Director, Operations

    1 week ago

    Singapore Jj Consulting Services Full time

    Our Client is an established company in Singapore, who is seeking to recruit a Associate Director, Operations (Data Centre), Malaysia.Associate Director, Operations (Data Centre), MalaysiaTo review and reform the existing Data Centre network and IT system.To develop and integrate the existing Building Management System (BMS) and Environmental Monitoring...

  • Data Centre Operations Technology

    2 weeks ago

    Singapore Bridge Data Centres (international) Pte. Ltd. Full time

    Key Responsibilities:. Conduct in-depth design reviews and oversee the commissioning/Integrated Systems Testing (IST) processes for new data centre projects, as well as modifications and expansions to existing data centres. Enhance and standardize data centre operation and maintenance policies and procedures to ensure efficiency and compliance. Perform...

  • Client Care Associate

    2 weeks ago

    Singapore Doctor Anywhere Operations Pte. Ltd. Full time

    Job Overview:We are seeking an organized and experienced Client Care Associate to join our Integrated Medical Centre. The ideal candidate will be passionate about providing exceptional customer service, have excellent communication skills, and be able to thrive in a fast-paced environment. This candidate will work closely with the medical staff to ensure a...

  • Client Care Associate

    Found in: Talent SG 2A C2 - 3 weeks ago

    Singapore DOCTOR ANYWHERE OPERATIONS PTE. LTD. Full time

    Roles & ResponsibilitiesJob Overview:We are seeking an organized and experienced Client Care Associate to join our Integrated Medical Centre. The ideal candidate will be passionate about providing exceptional customer service, have excellent communication skills, and be able to thrive in a fast-paced environment. This candidate will work closely with the...

  • OCT Photo Integration Engineer

    Found in: Talent SG 2A C2 - 1 day ago

    Singapore MICRON SEMICONDUCTOR ASIA OPERATIONS PTE. LTD. Full time

    Roles & ResponsibilitiesAs an Operation Central Team (OCT) Photo Integration engineer you will be responsible for equipment and process based BKM sharing and optimization for PWF (post wafer finish) operations excellence. Partnership with internal customers (back end) and front end engineering teams together with supplier engagement is critical to...

  • System Integration Senior/Engineer

    Found in: Talent SG 2A C2 - 1 day ago

    Singapore MICRON SEMICONDUCTOR ASIA OPERATIONS PTE. LTD. Full time

    Roles & ResponsibilitiesDo you want to be on the forefront of innovation? NVE Product Engineers work with the latest in emerging tech nodes for storage solutions that positively affect the world we live in! As Non-Volatile Engineering (NVE) System Integration (Solution) Product Engineers at Micron Technology, Inc., we are responsible for the integration of...

  • Associate, Operations

    Found in: beBee S SG - 3 weeks ago

    Singapore NTUC Health Full time

    COMPANY DESCRIPTIONNTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the largest...

  • Centre Manager

    3 weeks ago

    Singapore Singapore Brain Development Centre Pte. Ltd. Full time

    Singapore Brain Development Centre was established in 2005 and stands as one of the pioneer centres providing cognitive-developmental training to help children succeed in life. Brain Training, Sensory Integration, and more!We are looking for meticulous, outgoing and confident individuals to assist in the running of the learning centre's operations, ensuring...

  • Associate, Operations

    Found in: beBee jobs SG - 2 weeks ago

    Singapore NTUC Health Full time

    COMPANY DESCRIPTIONNTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the largest...

  • Administrator / Centre Manager

    2 weeks ago

    Singapore Achievers Dream Learning Centre Pte. Ltd. Full time

    Achievers Dream Learning Centre is a fast-growing Chemistry Tuition Centre Specialist with Outlets in the Central (Bukit Timah), North-East (Lorong Chuan), and East (Kembangan) regions of Singapore.We are passionate about what we do, and we are expanding and looking for more good people.We believe that culture is the product of empathetic leadership and a...

  • Postdoctoral Associate

    2 weeks ago

    Singapore Singapore-mit Alliance For Research And Technology Centre Full time

    Project OverviewWe are seeking at least one Postdoctoral Associate to join the 'Mens, Manus and Machinaâ€'How AI Empowers People, Institutions and Cities in Singapore (M3S)' interdisciplinary group.The M3S project is driven by the goal of investigating the nature of work, redefining our relationship with technology, and exploring how institutions can...

  • Assistant Supervisor/Assistant Centre Manager

    2 weeks ago

    Singapore Woodlands Social Centre Full time

    General Summary:The ESCC Assistant Supervisor/Assistant Centre Manager will undertake daily responsibilities associated with planning, operations, implementation, management, and administrative support. This includes coordinating activities, conducting assessments, engaging with, and providing support to children and families, and maintaining program...

  • Administrator / Centre Manager

    Found in: Talent SG 2A C2 - 3 days ago

    Singapore ACHIEVERS DREAM LEARNING CENTRE PTE. LTD. Full time

    Roles & ResponsibilitiesAchievers Dream Learning Centre is a fast-growing Chemistry Tuition Centre Specialist with Outlets in the Central (Bukit Timah), North-East (Lorong Chuan), and East (Kembangan) regions of Singapore.We are passionate about what we do, and we are expanding and looking for more good people. We believe that culture is the product of...

  • Postdoctoral Associate

    Found in: Talent SG 2A C2 - 2 weeks ago

    Singapore SINGAPORE-MIT ALLIANCE FOR RESEARCH AND TECHNOLOGY CENTRE Full time

    Roles & ResponsibilitiesProject OverviewWe are seeking at least one Postdoctoral Associate to join the "Mens, Manus and Machina—How AI Empowers People, Institutions and Cities in Singapore (M3S)" interdisciplinary group.The M3S project is driven by the goal of investigating the nature of work, redefining our relationship with technology, and exploring how...

  • Senior Manager/Assistant Director, Integrated Operations Centre

    2 weeks ago

    Singapore St Luke's Eldercare Ltd. Full time

    As the Senior Manager/Assistant Director, IOC, you will lead the planning, implementation and continuous improvement of the Integrated Operations Centre (IOC) for Health and Social Care Division and scale up the various functions for the entire organisation in SLEC.Responsibilities:1. Support the Mission and Vision of SLECa. Be committed to SLEC's mission...

  • Play Therapy Associate

    5 days ago

    Singapore Fei Yue Family Service Centre Full time

    About Child Protection Specialist Centre (CPSC):We are dedicated to providing quality home-based services and support to families and children experiencing abuse or severe neglect at home. Referrals are received from the Ministry of Social and Family Development (MSF) Child Protection Services to assist families and children identified as needing...

  • Assistant Supervisor/Assistant Centre Manager

    Found in: Talent SG 2A C2 - 3 weeks ago

    Singapore Woodlands Social Centre Full time

    Roles & ResponsibilitiesGeneral Summary:The ESCC Assistant Supervisor/Assistant Centre Manager will undertake daily responsibilities associated with planning, operations, implementation, management, and administrative support. This includes coordinating activities, conducting assessments, engaging with, and providing support to children and families, and...

  • Play Therapy Associate

    1 day ago

    Singapore Fei Yue Family Service Centre Full time

    About Child Protection Specialist Centre (CPSC):We are dedicated to providing quality home-based services and support to families and children experiencing abuse or severe neglect at home. Referrals are received from the Ministry of Social and Family Development (MSF) Child Protection Services to assist families and children identified as needing...

  • Associate Wellbeing Coordinator, PHICO Community Integration

    1 week ago

    Singapore Singapore General Hospital Pte Ltd Full time

    The Job:Your role is to provide efficient and effective integrated person-centred health and social care to residents residing in SingHealth region. You will support Senior Associate Wellbeing Coordinators (SAWBCs) and WBCs in identifying and carrying out the interventions from the residents' care plan. You will serve as a touchpoint to SingHealth residents...