End User Support Executive
4 weeks ago
Role and Responsibilities
. Provide assistance, knowledge and user support in all aspects of IT .
. Technical support to Desktop, Local Area Network (LANWiFi) and all business applications.
. Install standard business desktop/laptop Images to an agreed standard.
. Configure and install appropriate hardware/software to the user's desktop in a professional manner and timescale in order to meet business needs.
. Provide basic hardware/software configuration, fault finding and problem resolution.
. Provide video and audio-conferencing system support to end users
. Manage incidents and requests from customers.
Job Requirements
. Have a basic understanding of the desktop and LANWiFiWAN technical domains, involving familiarity with a wide range of environmental components and support tools.
. Good knowledge of computer hardware, Windows and Mac operating systems, and software applications
. Good understanding of mobile/smart devices, Android, and iOS
. Good working knowledge of video conferencing platforms, Zoom, BlueJeans, Skype for Business
. Good working knowledge and experience in managing Office365 and Azure
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