UX Researcher

1 week ago


Singapore User Experience Researchers Pte. Ltd. Full time

Job Responsibilities

  • Proactively identify generative user research projects within your stage groups. Work collaboratively with Product Managers to execute research projects.
  • Divide your time across strategic research, problem validation, and solution validation.
  • Guide, and where necessary train, Product Designers in how to undertake evaluative research projects and in how to create strategic deliverables (such as journey maps, storyboards, competitive analyses, and personas).
  • Form a working understanding of the technology and features of the stage groups to which you are assigned, and have working knowledge of the end-to-end GitLab product.
  • Evangelize research. Share user insights with the broader organization and externally in creative ways to increase empathy.
  • Lead strategic user research initiatives that span multiple stage groups (and possibly the entire product).
  • Mentor UX Researchers, both inside and outside of your stage groups.
  • Actively contribute to UX Research processes, documentation, and repositories.
  • Work collaboratively with Clients and Product Managers to execute research projects.
  • Interview potential UX candidates.
  • Facilitate User Research activities, incorporate insights gleaned from the user research activities to inform and guide the design and development for sectoral systems.
  • Conducting activities such as user interviews, focus group discussions and user journey mapping to understand the business areas and user requirements.
  • Perform usability testing to validate interface design and drive design improvements.

Qualifications:

  • Bachelor's degree in human behaviour related fields such as Computer Science, HCI, Experimental Psychology, Sociology, Information Science, Economics, Media Studies, Political Science, Economics, Mathematics, etc.
  • Minimum 2 years of relevant experience within user experience, applied research setting and/or applied product research and development.
  • Ability to create a research plan including logical formulation of a research hypothesis
  • Experience building meaningful cross-functional relationships
  • Experience planning and executing complex research projects in a product group or business area, working across multiple projects simultaneously

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