Front of House Staff

3 weeks ago


Singapore Ils Hospitality Solutions Pte. Ltd. Full time

ILS Hospitality Solutions (ILS) is a dynamic and innovative recruitment agency and consulting firm that specializes in providing comprehensive solutions to the Hospitality Industry. ILS was founded by a team of industry experts who recognized the challenges that the owners and operators face and saw the need for specialized services to help them thrive in a highly competitive market.

Front of House Staff 5 Day Week + Basic + Service Charge incentive

We're currently seeking Front of House staff for an exciting new Restaurant venture in Singapore. If you possess a strong passion in Customer Service, sustainable living, along with a positive mindset, we welcome you to submit your application.

Position Overview:

As a Front of House Staff member in our restaurant, you will play a pivotal role in creating a positive and memorable dining experience for our guests. Your primary responsibility will be to ensure exceptional customer service, maintain a welcoming atmosphere, and contribute to the overall efficiency of restaurant operations.

Key Responsibilities:

Customer Service Excellence:

  • Greet and welcome guests with warmth and professionalism.
  • Assist in seating guests and provide menus promptly.
  • Take accurate food and beverage orders and relay them to the kitchen staff.
  • Address guest inquiries, concerns, and special requests with courtesy and efficiency.

Table Maintenance:

  • Ensure cleanliness and proper setup of dining tables.
  • Monitor and replenish table supplies as needed.
  • Coordinate with kitchen and support staff to ensure timely delivery of orders.

Communication:

  • Effectively communicate with kitchen and bar staff to ensure accurate and timely service.
  • Collaborate with team members to create a seamless and enjoyable dining experience.

Upselling and Promotion:

  • Knowledgeably promote menu items and special offerings.
  • Suggestive selling to enhance the dining experience for guests.

Cash Handling:

  • Process guest payments accurately and efficiently.
  • Handle cash transactions and maintain a balanced cash drawer.

Cleanliness and Organization:

  • Maintain cleanliness in the front-of-house area, including dining tables, floors, and common areas.
  • Assist in setting up and breaking down dining areas as required.

Qualifications:

  1. New in the hospitality industry are welcome.
  2. Experience in a customer service-oriented role preferrable.
  3. Strong interpersonal and communication skills.
  4. Ability to work in a fast-paced environment with grace and composure.
  5. Attention to detail and a commitment to maintaining a clean and organized workspace.
  6. Basic math skills for handling cash transactions.

Education and Training:

  • Secondary School, diploma or equivalent.
  • Training in customer service or hospitality is a plus.
  • Training will be provided to new applicants

Attributes:

  1. Team Player: Collaborative mindset with the ability to work effectively within a team.
  2. Adaptability: Flexibility to adapt to changing priorities and guest needs.
  3. Positive Attitude: Maintain a positive and friendly demeanor, even in challenging situations.
  4. Punctuality: Timeliness and reliability in meeting work schedules.

If you are passionate about delivering outstanding customer service and thrive in a dynamic restaurant environment, we invite you to join our team as a Front of House Staff member.



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