Front of House Staff

2 weeks ago


Singapore ILS HOSPITALITY SOLUTIONS PTE. LTD. Full time
Roles & Responsibilities

ILS Hospitality Solutions (ILS) is a dynamic and innovative recruitment agency and consulting firm that specializes in providing comprehensive solutions to the Hospitality Industry. ILS was founded by a team of industry experts who recognized the challenges that the owners and operators face and saw the need for specialized services to help them thrive in a highly competitive market.

Front of House Staff 5 Day Week + Basic + Service Charge incentive

We're currently seeking Front of House staff for an exciting new Restaurant venture in Singapore. If you possess a strong passion in Customer Service, sustainable living, along with a positive mindset, we welcome you to submit your application.


Position Overview:

As a Front of House Staff member in our restaurant, you will play a pivotal role in creating a positive and memorable dining experience for our guests. Your primary responsibility will be to ensure exceptional customer service, maintain a welcoming atmosphere, and contribute to the overall efficiency of restaurant operations.


Key Responsibilities:


Customer Service Excellence:

  • Greet and welcome guests with warmth and professionalism.
  • Assist in seating guests and provide menus promptly.
  • Take accurate food and beverage orders and relay them to the kitchen staff.
  • Address guest inquiries, concerns, and special requests with courtesy and efficiency.

Table Maintenance:

  • Ensure cleanliness and proper setup of dining tables.
  • Monitor and replenish table supplies as needed.
  • Coordinate with kitchen and support staff to ensure timely delivery of orders.

Communication:

  • Effectively communicate with kitchen and bar staff to ensure accurate and timely service.
  • Collaborate with team members to create a seamless and enjoyable dining experience.

Upselling and Promotion:

  • Knowledgeably promote menu items and special offerings.
  • Suggestive selling to enhance the dining experience for guests.

Cash Handling:

  • Process guest payments accurately and efficiently.
  • Handle cash transactions and maintain a balanced cash drawer.

Cleanliness and Organization:

  • Maintain cleanliness in the front-of-house area, including dining tables, floors, and common areas.
  • Assist in setting up and breaking down dining areas as required.

Qualifications:

  1. New in the hospitality industry are welcome.
  2. Experience in a customer service-oriented role preferrable.
  3. Strong interpersonal and communication skills.
  4. Ability to work in a fast-paced environment with grace and composure.
  5. Attention to detail and a commitment to maintaining a clean and organized workspace.
  6. Basic math skills for handling cash transactions.

Education and Training:

  • Secondary School, diploma or equivalent.
  • Training in customer service or hospitality is a plus.
  • Training will be provided to new applicants

Attributes:

  1. Team Player: Collaborative mindset with the ability to work effectively within a team.
  2. Adaptability: Flexibility to adapt to changing priorities and guest needs.
  3. Positive Attitude: Maintain a positive and friendly demeanor, even in challenging situations.
  4. Punctuality: Timeliness and reliability in meeting work schedules.

If you are passionate about delivering outstanding customer service and thrive in a dynamic restaurant environment, we invite you to join our team as a Front of House Staff member.



Tell employers what skills you have

Upselling
Listening Skills
Exceptional Customer Service
Hospitality Industry
Approachable
Adaptability
Time Management
Cashiering
Team Player
Customer Service
Customer Service Excellence
Food Service
Hospitality
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