Survey Ops Officer

3 weeks ago


Singapore Rma Contracts Pte. Ltd. Full time

Key responsibilities include (but not limited to):

  • Prepare the layout and proofreading of surveys
  • Test survey validations and rules in the electronic survey platform Email electronic copies of the survey to respondents
  • Survey Fieldwork
  • Address inquiries (phone or email) to ensure the accuracy of the data collected
  • Conduct follow up calls to prompt/remind respondents, ensuring comprehensive survey participation and/or for data verification purposes
  • Data entry of survey returns into the survey system (when necessary)
  • Maintain a detailed call log to monitor and track the contact rate
  • Conduct random checks on survey returns to verify data accuracy and maintain data integrity
  • Perform desktop research for supplementary information (when necessary)

Skills & experience needed:

  • At least one (1) year of experience in market research, customer service, sales, or survey interviewing
  • Tech savvy with good working knowledge of Microsoft Word and Microsoft Excel
  • Proficient in English (spoken & written) and have the confidence to conduct surveys in English over telephone interviews.
  • Data entry experience

Other Information:

5 Days Work Week

8.30am to 6.00pm

Pasir Panjang

1 Year Renewable


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