System Support Specialist

2 weeks ago


Singapore Linkedge International Pte. Ltd. Full time

Role Summary:

The System Support Specialist will be a critical member of our IT department, providing essential first-level support for our in-house systems including our Enterprise Resource Planning (ERP), Warehouse Management System (WMS), and Microsoft 365 Suite. Ideal candidates have a passion for technology and process automation, and thrive in dynamic, fast-paced environments.

Key Responsibilities:

1. Serve as the first point of contact for internal IT-related support requests encompassing hardware issues, software glitches, and network disruptions.

2. Execute effective troubleshooting and provide swift resolutions to IT issues including but not limited to ERP (specifically Microsoft Dynamics) malfunctions, WMS disruptions, and general hardware malfunctions.

3. Install, configure, and maintain office software (Microsoft 365, Power BI, Power Automate, etc.), ensuring seamless software integrations across departments.

4. Implement and manage office automation solutions, with a focus on optimizing workflow through the deployment of BOT technologies and other automation tools.

5. Conduct regular system diagnostics to pre-emptively detect and rectify IT-related problems, guaranteeing minimal downtime and optimal performance.

6. Ensure extraction, collation, and sharing of system generated Sales and other reports as required by the management on a daily and monthly basis, as deemed necessary.

7. Advocate for and execute strategies aimed at the digitalization of traditional processes, thereby advancing productivity gains.

8. Provide comprehensive maintenance and support for operating systems, ensuring robust security protocols, and efficient performance.

9. Engage in the continuous education of technical knowledge and industry best practices, applying this expertise to daily operations.

10. Perform ad-hoc duties and contribute to team efforts as needed.

..Job Requirements..:

- NITEC, Diploma, or equivalent qualification in Information Technology, Computer Science, or a related field.

- A minimum of one year of experience in a similar IT support role, preferably within FMCG or distribution/logistics sectors.

- Proficient in managing ERP systems, Warehouse Management Systems, Microsoft Azure, SQL, and BI tools like Power BI.

- Robust experience with Microsoft 365 applications (Outlook, Sharepoint, OneDrive, Microsoft Teams, etc.).

- Demonstrated experience with digitalization initiatives and an eagerness to drive the automation of manual processes.

- Solution-oriented mindset with an innovative and proactive approach to problem-solving.

- Strong communication skills and the ability to work both independently and collaboratively within a team environment.

..Desirable Skills..:

- Familiarity with Qlik, Power Apps, and additional process automation technologies.

- Prior experience in cloud services, networking, and security best practices.

- Commitment to continuous professional development in IT and automation trends.

Compensation:

1. Basic Salary : $3750 to $4250

2. Phone Allowance : $75

3. Bonus : 1 month annual bonus

Benefits:

Medical & dental insurances

Company transport pick up from/to Jurong Port and Jurong East MRT station


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