IT Support Specialist
4 weeks ago
Summary:
We are seeking a highly motivated Senior IT Support Specialist to join our team and play a key role in supporting our network infrastructure, cloud environments, and user devices. This position combines technical expertise in network devices and cloud administration with excellent communication and documentation skills.
Responsibilities:
- Serve as the IT point of contact: Provide daily technical support to a diverse user base, fostering positive and clear communication to effectively address their needs.
- Desktop & Device Management: Troubleshoot and resolve issues related to desktops, laptops, printers, and mobile devices, ensuring timely resolution and user satisfaction.
- Technology Adoption Champion: Offer onboarding and guidance to users on new software and IT equipment, promoting seamless technology adoption within the organization.
- Security Guardian: Actively participate in safeguarding network and computer systems by adhering to security protocols and best practices.
- IT Asset Management: Maintain accurate and up-to-date documentation of IT assets, ensuring efficient inventory control.
- Quality Assurance: Monitor and ensure optimal performance of all IT systems, upholding agreed-upon service levels and quality standards.
- Problem-Solving Prowess: Utilize exceptional problem-solving skills and independent troubleshooting techniques to resolve user issues efficiently, minimizing unnecessary escalation.
- Adaptability & Initiative: Be prepared to undertake additional IT-related tasks as assigned by superiors, demonstrating a proactive and adaptable approach.
Requirements:
- Minimum 3 years of relevant working experience in IT Support/ related roles
- Strong understanding of network protocols and technologies (TCP/IP, DNS, DHCP, etc.)
- Proficiency in SSH and secure network access practices.
- Working knowledge of cloud computing concepts and experience with at least one major cloud platform (Azure, AWS, or GCP).
- Experience with MDM solutions like Microsoft Intune (preferred).
- Familiarity with Windows and Mac operating systems.
- Excellent communication, teamwork, documentation, and interpersonal skills.
- ITIL certification is a plus.
Tell employers what skills you have
Mac
Troubleshooting
Quality Assurance
Laptops
Interpersonal Skills
DHCP
Documentation Skills
Administration
Inventory Control
Adaptability
Operating Systems
Windows
Mobile Devices
ITIL
IT Asset Management
Technical Support
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