Helpdesk Team Lead

We are seeking a highly motivated and experienced IT Helpdesk Team Lead to join our Infra Operation & Cyber Security team. Reporting to the IT Manager, you will be responsible for leading, managing, and overseeing the day-to-day operations of the IT Helpdesk.Key Responsibilities:Operational SupportLead, manage, and oversee the day-to-day operations of the IT...

Roles & ResponsibilitiesWe are seeking a highly motivated and experienced IT Helpdesk Team Lead to join our Infra Operation & Cyber Security team. Reporting to the IT Manager, you will be responsible for leading, managing, and overseeing the day-to-day operations of the IT Helpdesk.Key Responsibilities:Operational Support Lead, manage, and oversee the...

About the role: Perform L1 Helpdesk Support work consisting of the following scope of work:Monitor/reply email/phone, log tickets and manage L1 helpdesk.Perform L1 investigation for problem report and provide resolution.Route to L2 or other parties for issues that cannot be resolved by L1.Coordinate with L2 and other teams for resolution.Prepare and generate...

Roles & ResponsibilitiesJob Description Monitor/reply email/phone, log tickets and manage L1 helpdesk. Perform L1 investigation for problem report and provide resolution. Route to L2 or other parties for issues that cannot be resolved by L1. Coordinate with L2 and other teams for resolution. Prepare and generate reports required for helpdesk reporting...

Wanted to try out IT as your career, why not try out the entry level IT helpdesk Applocation technician where you get to experience 1st hand on IT be it network, server, security, EUD configuration, application.We are looking for a IT Helpdesk Technician:Location: Toa PayohGross Salary: S$2,400Job DescriptionIT helpdesk first level support with basic IT...

Perform L1 Helpdesk Support work consisting of the following scope of workMonitor/reply email/phone, log tickets and manage L1 helpdesk.Perform L1 investigation for problem report and provide resolution.cRoute to L2 or other parties for issues that cannot be resolved by L1.Coordinate with L2 and other teams for resolution.Prepare and generate reports...

Roles & ResponsibilitiesAbout the role: Perform L1 Helpdesk Support work consisting of the following scope of work: Monitor/reply email/phone, log tickets and manage L1 helpdesk. Perform L1 investigation for problem report and provide resolution. Route to L2 or other parties for issues that cannot be resolved by L1. Coordinate with L2 and other teams for...

Roles & ResponsibilitiesWanted to try out IT as your career, why not try out the entry level; IT helpdesk; Applocation technician where you get to experience 1st hand on IT be it network, server, security, EUD configuration, application.We are looking for a IT Helpdesk Technician:Location: Toa PayohGross Salary: S$2,400Job Description IT helpdesk first...

Roles & ResponsibilitiesPerform L1 Helpdesk Support work consisting of the following scope of work Monitor/reply email/phone, log tickets and manage L1 helpdesk. Perform L1 investigation for problem report and provide resolution. cRoute to L2 or other parties for issues that cannot be resolved by L1. Coordinate with L2 and other teams for resolution. ...

Job DescriptionMonitor/reply email/phone, log tickets and manage L1 helpdesk.Perform L1 investigation for problem report and provide resolution.Route to L2 or other parties for issues that cannot be resolved by L1.Coordinate with L2 and other teams for resolution.Prepare and generate reports required for helpdesk reporting (eg. user login, number of tickets...

Key Responsibilities:. Respond to helpdesk emails, and phone calls from end-users regarding IT issues, questions, and requests.. Diagnose and troubleshoot hardware, software, and network problems, guiding users through resolution steps or performing hands-on support as needed.. Provide remote assistance to users for software installations, configurations,...

Job Description:We are seeking a dedicated and customer-focused individual to join our team as a Helpdesk Agent - Password Reset Specialist. In this role, you will be responsible for providing essential support to users who require assistance with password resets and basic account access issues. Your primary focus will be on delivering prompt and efficient...

Roles & ResponsibilitiesKey Responsibilities:· Respond to helpdesk emails, and phone calls from end-users regarding IT issues, questions, and requests.· Diagnose and troubleshoot hardware, software, and network problems, guiding users through resolution steps or performing hands-on support as needed.· Provide remote assistance to users for software...

Responsibilities:Standardize and develop necessary guidance, process and procedures to continuously improve incidents management, escalation and system monitoring.Responsible in tracking all incidents and service request /change requests logged by users in line with the agreed SLAsProviding level 1 technical support and helpdesk email enquiries to external...

Roles & ResponsibilitiesResponsibilities: Standardize and develop necessary guidance, process and procedures to continuously improve incidents management, escalation and system monitoring. Responsible in tracking all incidents and service request /change requests logged by users in line with the agreed SLAs Providing level 1 technical support and helpdesk...

Roles & ResponsibilitiesResponsibilities:· Manage specific aspects of projects or smaller projects, meeting business objectives, quality standards, and timelines.· Lead and manage a team, providing guidance, coaching and support.· Develop and maintain project schedules and delegate tasks to team members.· Report progress to a Delivery Manager or...

Roles & ResponsibilitiesJob Description Manage specific aspects of projects or smaller projects, meeting business objectives, quality standards, and timelines. Lead and manage a team, providing guidance, coaching and support. Develop and maintain project schedules and delegate tasks to team members. Report progress to a Delivery Manager or management. ...

Responsibilities:. Manage specific aspects of projects or smaller projects, meeting business objectives, quality standards, and timelines.. Lead and manage a team, providing guidance, coaching and support.. Develop and maintain project schedules and delegate tasks to team members.. Report progress to a Delivery Manager or management.. Other matters such as...

Roles & ResponsibilitiesJob Title: Team LeadOrganization: Central Provident Fund Board (CPF Board) Location: Tower A, Novena Square, 238A Thomson Road, Singapore 307684Working Hours: Monday to Friday: 9:00 AM to 6:00 PM (with a one-hour lunch break) Saturday (if applicable): 9:00 AM to 1:00 PMService Period Calculation:If the onshore IT Personnel’s...

Job DescriptionManage specific aspects of projects or smaller projects, meeting business objectives, quality standards, and timelines.Lead and manage a team, providing guidance, coaching and support.Develop and maintain project schedules and delegate tasks to team members.Report progress to a Delivery Manager or management.Other matters such as evaluate...