IT Helpdesk Lead

Roles & ResponsibilitiesWe are seeking a highly motivated and experienced IT Helpdesk Team Lead to join our Infra Operation & Cyber Security team. Reporting to the IT Manager, you will be responsible for leading, managing, and overseeing the day-to-day operations of the IT Helpdesk.Key Responsibilities:Operational Support Lead, manage, and oversee the...

Responsibilities:Standardize and develop necessary guidance, process and procedures to continuously improve incidents management, escalation and system monitoring.Responsible in tracking all incidents and service request /change requests logged by users in line with the agreed SLAsProviding level 1 technical support and helpdesk email enquiries to external...

Roles & ResponsibilitiesResponsibilities: Standardize and develop necessary guidance, process and procedures to continuously improve incidents management, escalation and system monitoring. Responsible in tracking all incidents and service request /change requests logged by users in line with the agreed SLAs Providing level 1 technical support and helpdesk...

The Technical Lead will be a key member of the data engineering team. He/she will support the delivery team in designing technology solution to help address complex business and process challenges in client organisation. He/she will ensure the proper and smooth implementation of the technical design.Job Responsibilities. Collaborate with project team and...

Job Description:Define project scope, goals, and deliverables.Develop detailed project plans, including timelines, resource allocation, and budgets.Establish project governance and ensure compliance with organizational processes and standards.Lead and manage cross-functional teams, including developers, designers, and business analysts.Provide guidance,...

Roles & ResponsibilitiesJob Description & Requirements1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.3.Furnish and...

Roles & ResponsibilitiesJob Description & Requirements1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.3.Furnish and...

We are looking for an IT Operations (IT Ops) Manager to manage our IT infrastructure, oversee daily IT operations, manage resources, and drive continuous improvements.Key Responsibilities:Oversee the daily operation and maintenance of IT infrastructure including network, systems, software and application, data storage and backup, and security.Serve as single...

Job Description:- Responsible for the maintenance , configuration, and reliable operation of computer systems & networks servers.- Install and upgrade computer components and software-Troubleshoot hardware and software errors by running diagnostics , documenting problems and resolutions , prioritizing problems ,and assessing impact of issues- Provide...

Must Have Skills . Implements new or maintains existing business solution in SAP MM area based on user requirements analysis . Proposes, programs or configures, documents and tests business solution in SAP MM application according to the functional and technical requirements . Contributes to high productivity and motivation of working team with the use of...

This role reports directly to the Director, Infrastructure & Operations.The Associate Director of End User Services leads the team in KPMG Singapore to provide best in class customer experience to our users. He will work with the Helpdesk Manager to deliver modern workspace services that will exceed expectations with regards to performance, defined...

Roles & ResponsibilitiesWe are looking for an IT Operations (IT Ops) Manager to manage our IT infrastructure, oversee daily IT operations, manage resources, and drive continuous improvements.Key Responsibilities: Oversee the daily operation and maintenance of IT infrastructure including network, systems, software and application, data storage and backup,...

Job responsibilities. Work closely with Project Manager and System lead on project deliverables.. Support System lead on technical work-preparations' such as engineering design, proof of concept, design documents. Liaise with vendor to define the scope of work and maintain coordination on technical matters and developments.. Install and configure equipment...

About the companyOur client is an American multinational corporation with a presence in over 100 countries. Singapore is their regional headquarters for the APAC region. Leading a team, this role focuses on Singapore's portfolio and heads the local shared services function.About the jobReporting to the HR Director, this role will:Supervise and oversee the...

Roles & ResponsibilitiesJob Description:- Responsible for the maintenance , configuration, and reliable operation of computer systems & networks servers.- Install and upgrade computer components and software-Troubleshoot hardware and software errors by running diagnostics , documenting problems and resolutions , prioritizing problems ,and assessing impact of...

Our client, one of Asia-Pacific's leading organizations is looking for:Software DeveloperResponsibilities:Analysing, designing, developing, testing and maintaining the Microsoft .NET web systemAttending to helpdesk ticket assistance and troubleshootingEnhancement to existing system / new project development workSupport, bug fixes, addressing vulnerability...

Responsibilities:Gain a deep understanding of customers' business and strategic requirements.Influence customers' plans and budgets by providing valuable insights and recommendations.Design innovative solutions that meet customer requirements while considering competition, profitability, and feasibility.Influence key decision-makers and stakeholders involved...

Roles & ResponsibilitiesThis role reports directly to the Director, Infrastructure & Operations.The Associate Director of End User Services leads the team in KPMG Singapore to provide best in class customer experience to our users. He will work with the Helpdesk Manager to deliver modern workspace services that will exceed expectations with regards to...

Job ResponsibilitiesResponsible for running of IT Infrastructure and operations (Network,System,Application Cloud, Portal and IT related services)Development and execution of strategy of IT Infrastructure and systems in supportManagement of IT support outsourced vendorResponsible for implementation, migration, relocation and maintenance of IT...

In terms of technical delivery, the candidate should have the following experience:Capable of project managementMust have strong understanding and adherence of incident management or workflow processMust be able to produce SOPs and workflow processTask and SLA orientedSOPs orientedExperience in delivering EUC would be advantageousExperience in multi-site...