IT Operations Manager
2 weeks ago
We are looking for an IT Operations (IT Ops) Manager to manage our IT infrastructure, oversee daily IT operations, manage resources, and drive continuous improvements.
Key Responsibilities:
- Oversee the daily operation and maintenance of IT infrastructure including network, systems, software and application, data storage and backup, and security.
- Serve as single point of contact for all matters related to IT operations and helpdesk.
- Conduct IT training for end users.
- Manage IT assets procurement and inventory, including tracking and disposal.
- Manage vendors and oversee project/maintenance service contracts as well as software licenses.
- Develop and maintain the IT policies. Lead the implementation of IT policies and standard operating procedures.
- Lead the IT disaster recovery and IT/data incident management.
- Lead the digitalisation efforts in the infrastructure domain.
- Manage IT projects as assigned.
- Assist in budget planning and paper writing.
- Supports the department in any other responsibilities that may be assigned from time to time.
Requirements:
- Degree with at least 3 years or diploma with at least 5 years in ITOps management, and:
- Strong understanding of IT infrastructure and operations principles.
- Excellent communication and problem-solving skills.
- Able to work independently and prioritise multiple tasks.
- Experience with cloud-based IT infrastructure.
- Project management experience.
- Budget management experience.
- ITIL certification or related a plus.
Tell employers what skills you have
Leadership
Microsoft Office
Microsoft Excel
Budget Management
Inventory
IT Operations
Procurement
Project Management
Writing
ITIL
Customer Service
Disaster Recovery
Able To Work Independently
Incident Management
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