Head of Claims

1 week ago

Singapore Aon Full time

Aon is currently recruiting a Head of Claims - Singapore, who will report to the Asia Chief Claims Officer, and Singapore Chief Broking Officer respectively.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. It's an environment which encourages you to achieve your best - together we'll empower results.

What the day will look like

  • Large/contentious/technical Claims processing and negotiations with clients, insurers and reinsurers, adjusters, and technical consultants
  • Providing timely management reports on Singapore large claims
  • Working with Singapore Growth leaders to drive the Claims Advocacy model and realize commercial opportunities where possible
  • Ensuring that the Large Claims Report is always updated
  • Any additional duties that may be allocated to you by the Company from time to time.

Aon's Leadership Commitments

  • Represent Singapore as a member of Asia Claims Leadership Team
  • Represent claims as a member of Singapore Commercial Risk Leadership Team
  • Supporting key client relationships with a focus on client governance and claims advocacy and all related service undertakings
  • Specific oversight of claims services for, and opportunities with, SAM / Enterprise Clients based in Singapore and all complex and/or contentious client claims
  • Delivering excellent technical advice and claims services to both external and internal clients
  • Manage the talent agenda for claims within Singapore, including career development, develop highly skilled employees within the CRS claims team, performance assessment, succession planning and recruitment
  • Contribute to claims innovation and service model enhancement, including through leverage of ABS
  • Contribute to new business and growth by articulating the value and differentiation of Aon's claims approach and results, and by sponsorship of pricing and client service agreement strategies
  • Engage as a point of senior level escalation to the benefit of clients on specific complex claims and / or portfolio performance issues with carriers, third party administrators and others
  • Ensure engagement with Commercial Risk claims leaders in other geographies and business units to being the full benefit of Aon's claims team to clients
  • Actively engage in claims related carrier management activity and fully lead Singapore engagement in adjuster, law firm and other vendor relationship management
  • Sponsorship of all relevant elements of the firm's claims infrastructure, including global platform / claims resolution platform
  • Involvement in Risk Committee activities to assist in the mitigation of risk to the firm, specifically providing lessons learned and related to insights to inform stakeholders of the need for improvement and / or clarification in working processes, policy wordings etc.
  • Representation of Aon as a claims leader in the industry through Committee, Advisory Board and other memberships, and through speaking / publication engagements

Skills and experience that will lead to success

  • Extensive 12-15 years of technical expertise in General Insurance (Property & Casualty) .
  • Proven track record with a minimum of 5 years of experience in team management.
  • Exceptional organizational skills, demonstrating the ability to effectively prioritize tasks and meet deadlines.
  • Excellent interpersonal skills, enabling seamless collaboration within a team and effective negotiation.
  • Strong team player, fostering a cooperative and supportive work environment.
  • Fluency in English is required.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon.

Furthermore, all colleagues enjoy two 'Global Wellbeing Days' each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

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