Order Fulfilment Lead

1 week ago


Singapore Starz Advise Management Pte. Ltd. Full time

About Our Client

Our Client is a leading food and beverage group in Malaysia and the Asia Pacific. The company manufactures and markets a wide range of beverages under the reputed brand name and also owns and operates restaurant chains, serving varied culinary delights.

Roles & Responsibilities:

The Order Fulfilment Lead ensures customers' requests are fulfilled accurately, efficiently, and on time in the field of shipping and administration operations.

  • Manage assigned customers' order fulfilment process (Including but not limited to order processing, preparation of shipping documents, booking of shipments, etc.)
  • Escalate to critical matters to the relevant stakeholders (For example: order issues, allocation or any other problematic situation that may arise)
  • Analyse transactional errors & implement preventive actions
  • Create & distribute order fulfilment reports to stakeholders
  • Ensure timely application of import and or export licences & file all documents appropriately
  • Initiate process improvement & customer engagement projects
  • Ensure data completeness & integrity in reporting
  • Conduct annual customer survey, prepare analysis & action plan accordingly
  • Engage & build strong relationships with key stakeholders - customers, sales team, planners, finance team, logistics team
  • Support various projects within the company as needed

Job Requirements:

  • Minimum a Bachelor's Degree in Supply Chain Management, Logistics or its equivalent
  • At least 5 years of relevant experience in export and shipping operations, preferably from the Fast-Moving Consumer Goods (FMCG) environment
  • Effective communication and collaborative skills to work seamlessly with various stakeholders
  • Highly analytical and possess interpersonal skills and teamwork
  • Competent in Microsoft Excel
  • Possess good planning and organizational skills
  • Ability to work independently and possess a strong aptitude for learning new skills quickly

Monthly Basic Salary: SGD 4,800 - SGD 7,000

We regret to inform that only shortlisted candidates will be contacted

EA Personnel No R21101246

Company EA Registration No 21C0691



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