F&B Reservation Officer/Executive

2 weeks ago


Singapore Big Bang Seabreeze Pte. Ltd. Full time
  • Receive guests in a friendly, professional and timely manner
  • Respond promptly and professionally to guests' needs, questions and concerns
  • Respond within 24 hours to any reservations, group and/or social event booking via the respective systems and communicating it to respective departments for further follow-up
  • Monitor flow of dine-in guests and work closely with floor staff to maximize seating capacity
  • Handle reservation systems and administrative duties for the restaurant
  • Assist service staff as and when required by escorting guests to assigned dining areas
  • Assist to serve food and beverages to guests in a courteous and professional manner, adhering to presentation standards when required
  • Other ad-hoc operational duties as and when assigned

EDUCATION AND/OR EXPERIENCE

Min. Certificate in Hospitality Management or equivalent with at least 1-2 years of prior hosting/waiting experience in F&B/Hospitality industry.

REQUIREMENTS

  • Passionate to serve and have a strong passion for the F&B industry
  • Possess excellent communication, interpersonal and organization skills
  • Friendly and customer service oriented
  • Able to remain calm and composed in a hectic and fast-paced environment
  • Must be able to work on weekends, public holidays and shifts


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