Senior Manager/Manager, Operational Excellence
3 weeks ago
Job Responsibilities
- Explore new operation technologies and conduct feasibility studies jointly with key stakeholders for adoption.
- Lead operation review to support the implementation of new contract models (e.g Outcome Based Contracts).
- Support the procurement of building services to incorporate best practices and technology for enhancing service level to our tenants.
- Drive, lead and maintain certification programs, such as ISO Audit building operations to ensure consistency with the asset objectives and compliance to safety and standards of accreditation or regulatory agencies.
- Conduct and/or drive inspection programs to address any operational deficiencies for continuous improvement.
- Conduct internal training on new policies and/or Standard Operating Procedures (SOP).
- Monitor and track key performance parameters to drive continuous improvement property portfolio.
- Conduct investigation for major incidents and liaise with relevant service providers and building managers to implement rectification works to minimize recurrence.
- Lead the Quality, Safety and Environmental policy and plans.
- Lead Emergency Preparedness and Business Continuity Programs.
- Provide guidance to building managers on all related operational matters.
- Provide operational support for the properties.
Job Requirements
- Possess a Degree in Facilities Management, Engineering (Electrical or Mechanical) or equivalent.
- At least 8 years of experience in facilities management at Corporate level preferred.
- Possess sound knowledge in tenant management, building maintenance and ISO certifications.
- Experience in implementing smart FM and facilities management system would be an added advantage.
- Certification as an ISO Internal Auditor will be an added advantage.
- Strong leadership, planning, communication skills and good interpersonal skills are essential.
- Ability to manage operational issues and projects simultaneously.
- Proficient in MS Office Applications (Word, PowerPoint and Excel).
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