Healthcare Operations Manager

2 weeks ago

Singapore King's Health Care Private Limited Full time

Position Description

King's Health Care is seeking a multi-skilled individual who has prior experience in the medical or pharmaceutical industry preferably in patient/customer facing roles. The individual should have a good acumen in generating new business and retaining existing business. Most importantly being able to manage a clinical/healthcare setting.

The role will primarily involve being a Senior Healthcare Operations Manager involved in managing Clinical/Healthcare requirements including being a skilled all-rounder in providing care and comprehensive solution to our patients, customers, medical partners and external / internal stakeholders.

Key Responsibilities of the Position

  • Improve the company's current market position and develop new strategies to educate external stakeholders on sleep science and sleep technology.
  • Improve and grow the company's position to achieve revenue targets and profitability.
  • Promote medical products with a specific focus on sleep therapy and respiratory health to a diverse clientele across general clients and medical practitioners across multiple industries.
  • Manage, coordinate, negotiate, navigate and acquire new accounts in various medical organisations (Specialist GP's in both public and private sectors) and develop an appropriate business plan for each account.
  • Build and Grow rapport with physicians, practice managers and clinic staff to ensure an excellent service standard is maintained at all times.
  • Implement and Execute sales and marketing activities on digital and e-commerce platforms to stay ahead of market trends and achieve desired targets.
  • Support and Collaborate in enhancing e-commerce platforms to boost product and business awareness across Singapore.

Desired Attributes

  • The ability to be a team player, manage customers/patients expectations across online, e-commerce platforms, email, phone and other desired communication channels
  • Satisfactory customer service skills and standards
  • The ability to go above and beyond the call of duty and or the scope of the role
  • Motivated
  • Ability to work independently
  • Disciplined

Desired Skills

  • Excellent Interpersonal and Communication Skills
  • Attention to detail and providing excellent customer/client service
  • Well-groomed and presented
  • Positive Attitude
  • Team Player
  • Good Listener

Growth and Development Opportunities

  • The right candidate will have the opportunity to work closely with senior leadership and management to continue the business objectives to grow the business across the ASEAN region
  • The potential candidate will also need to come with the expectation to be part of the growth and development of the company for the mid to long term.

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