Banquet Supervisor

1 week ago

Singapore Carlton Hotel (singapore) Pte Ltd Full time

Job Responsibilities:

  • Greet guests, and respond to guest inquiries promptly
  • Liaise with event organizer and conduct briefing to banquet staff of the event to ensure smooth running of the events
  • Coordinate promptly with banquet staff and other departments (Catering Sales, Kitchen, Housekeeping) in regards to guest's requests
  • Train and guide new staff to ensure consistency in standards of service delivery and operating procedures in accordance with Hotel's policies and procedures
  • Maintain & update par stock for operating supplies e.g. glassware, beverages, mise en place etc. for smooth operations
  • Ensure cleanliness follow SOP standards at banquet-service-station, banquet storeroom and banquet office areas at all times
  • Maintain & ensure working condition for all banquet equipment and report defects (if any) for repair
  • Adheres to local regulations concerning health, safety, or other compliance requirements
  • Liaise with Banquet Operations Manager in regards of incidents and issues which requires further assistance and/or follow-ups
  • Assist in table setting, operating the AV systems etc during event preparation
  • Equip with updated knowledge of the Hotel's products and services especially in the area of F&B offerings
  • Assist in guest-contact activities such as serving food and beverage and attending to VIPs
  • Resolve guest complaints/ feedback in a professional manner and follow-up efficiently
  • Supervise and coach/guide casual workers during banquet events
  • Attend on-the-job & refresher training as and when needed
  • Perform other duties as and when assigned by the Management

Education & Work Experience:

  • Diploma / Higher NITEC / NITEC in Electrical / Mechanical / Building Services / Facilities Technology or Building Certificate from a recognized training Institution
  • Minimum 3 years of relevant experience in plant facility/hospitality management operation & maintenance environment
  • Good communication and supervisory skills
  • Competence in using MS office

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