Call Agent

Please be aware that the candidate must be able to converse in Mandarin, as we are currently filling vacancies for call agents who specialise in assisting isolated seniors that speak Mandarin or a Mandarin dialect (Hokkien, Cantonese). Rotating shift hours (3 Rotating Shift Timings - Day , Afternoon and Night *1 year Contract role HOME MONITORING AND...

Roles & ResponsibilitiesJob Summary:We are seeking a highly motivated and customer-focused individual to join our client's team as a Guest Relations Agent/ Officer (Call Centre). In this role, you will play a crucial part in ensuring the smooth operation of daily tasks and delivering exceptional service to their guests.Responsibilities: Address guest...

1. Answering incoming calls and making outbound calls to customers. 2. Manage incoming emails. 3. Provide Live-Chat support. 4. Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance. 5. Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level...

At DHL, we value our team members greatly. Our aim has always been to attract and retain top talent worldwide. We offer challenging opportunities for personal and professional growth, acknowledging the unique contributions you bring to our organization. Together, we take pride in shaping the leading logistics company globally.As part of DHL Supply Chain,...

Job DescriptionAnswer incoming calls from customers to take ordersAnswer inquiries and questions, handle complaintsProvide information to customers and service providersVerify data and entry into the systemRequirements:Willing to work at the Western part of Singapore (Taman Jurong Area)Knowledge of Customer service principlesKnowledge of Singapore roadsGood...

Job DescriptionAnswer incoming calls from customers to take ordersAnswer inquiries and questions, handle complaintsProvide information to customers and service providersVerify data and entry into the systemRequirements:Willing to work at the Western part of Singapore (Taman Jurong Area)Knowledge of Customer service principlesKnowledge of Singapore roadsGood...

Job Description:Manage day-to-day call center operation of logistics/e-commerce businessEnsure smooth running of daily processes to meet service commitment levelAssists with taking agents' calls if they can't handle the workloadOversee and drive team to achieving related KPIs and overall performanceEnsure that all agents are working effectively and follow...

Job Responsibilities:. Making outbound calls to follow up on payment related to hospital bills. Receivables management. General customer service duties. Handle patient enquiries, provide billing information to patients. Sending statement of accountsJob Requirements:Good interpersonal, communication and written skills. Proactive, committed and self-motivated....

Roles & ResponsibilitiesJob Responsibilities:· Making outbound calls to follow up on payment related to hospital bills· Receivables management· General customer service duties· Handle patient enquiries, provide billing information to patients· Sending statement of accountsJob Requirements:Good interpersonal, communication and written skills· Proactive,...

Reservations AgentThe primary role is to provide professional customer service support via telephone or email correspondence, ensuring information furnished to guests are accurate and appropriate.Reservations agents are also expected to work with affiliates and chauffeurs to ensure timely reporting in assignment. He/she will ensure data entry is seamless.Job...

CALL CENTRE AGENT (HOME+) 客户服务中心 (HOME+)   JOB PURPOSE The HoME+ Call Centre Agent is responsible for providing efficient 24/7 operational support to the Call Center element within the Home Monitoring and Eldercare (HoME+) program under the Community Services Department of the Singapore Red Cross. This role primarily focuses on receiving...

CALL CENTRE AGENT (HOME+) 客户服务中心 (HOME+) JOB PURPOSEThe HoME+ Call Centre Agent is responsible for providing efficient 24/7 operational support to the Call Center element within the Home Monitoring and Eldercare (HoME+) program under the Community Services Department of the Singapore Red Cross. This role primarily focuses on receiving inquiries,...

CUSTOMER SERVICES AGENTS (FULL NAME - NIGHT SHIFT)You play a vital role in creating a memorable experience for all our passengers. As a Customer Services agent, you may be assigned different roles such as checking-in, greeting passengers upon their arrival and ensuring a smooth departure process. You could also be called upon to assist with special...

Roles & ResponsibilitiesReservations AgentThe primary role is to provide professional customer service support via telephone or email correspondence, ensuring information furnished to guests are accurate and appropriate.Reservations agents are also expected to work with affiliates and chauffeurs to ensure timely reporting in assignment. He/she will ensure...

Office hours, 830am - 6pm5days/week including weekendsUbiJob scope:- Answer queries via emails- Handle inbound & outbound calls- Escalate unresolved cases to higher levels of support for resolutionRequirements:- Tech-savvy - Good communication and multi-tasking skillsIf interested, kindly WhatsApp 9xxxxxxx along with the following details:Full name (as per...

JOB SUMMARYAssist Supervisors and managers to ensure that daily operations are run smoothly. Ensure all telephone enquiries are handled professionally with proper telephone etiquette in line with our Operating Procedures. Attend to guests' morning calls and other requests.JOB DUTIES AND RESPONSIBILITIESManages the console (e.g. DND, busy verify...

Roles & ResponsibilitiesJOB SUMMARYAssist Supervisors and managers to ensure that daily operations are run smoothly. Ensure all telephone enquiries are handled professionally with proper telephone etiquette in line with our Operating Procedures. Attend to guests’ morning calls and other requests.JOB DUTIES AND RESPONSIBILITIES Manages the console (e.g....

ResponsibilityAttend to enquiries, primarily incoming calls through the hotline or other channels such as emailUnderstand customer's needs and answers to their queriesEnsure proper recording of conversation with customer in the call centre systemMeet/exceed all individual and team key performance indicators (KPI) set by the managementOther ad hoc duties as...

Roles & ResponsibilitiesMAIN DUTIES AND RESPONSIBILITIES To perform the full scope of operations roles for Multimodal Freight services, not restricted to quotes, rates negotiation with carriers/liners/agents, cargo reservation, shipment confirmation, collection/delivery, shipment execution, permit declarations, cargo transfers, pre-alerts, and billings. To...

Responsibilities:Managing inbound calls in a timely mannerMaintaining database in Billing and CRM systemsAssisting in telephony contracting by guiding customers through the buying processFollowing up on calls whenever necessaryAssist in other ad-hoc dutiesRequirements:Bilingual skillsFluent in English and Mandarin (due to the need to answer enquiries of...