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Customer Service Advisor
5 months ago
Responsibilities:
- Provide a one-stop General Insurance Solution to our customer
- Client Servicing includes attending to client's enquiries, assisting in obtaining the most competitive quotation
- Liaising with insurers for quotations, enquiries or requests from client and following up on quotations and policies
- Renewals Servicing includes following-up with clients on their renewals and coordinating with insurers accordingly
- Claims Servicing, includes advising clients, notifying insurers, following up on status till final settlement and case filing
- Set proper expectations for customers and resolving any customer issues
- Liaising with stakeholders, business partners and vendors in campaigning the product
- Develop new prospects and activities
- Client Servicing includes attending to all client's enquiries, assist in obtaining the most market competitive quotation that suits client's preference, budget and choice of benefits. Liaising with various insurers for quotations, enquiries or requests from client and following up for quotations and policies issuance.
- Renewal Servicing include following-up with clients for their insurance renewals and coordinating with insurers in placement of cover.
- 5.5 days work week
Any additional details not in this job description can be further clarified during the job interview.