Customer Service Engineer
3 weeks ago
Essential Duties and Responsibilities:
. Responsible for installation, commissioning, maintenance, and repair of current installed base of XRD & XRF for APAC.
. Troubleshoot, diagnose customer problems, and coordinates appropriate corrective action directly.
. Conform always to Malvern Panalytical and customer's safety, cleanliness, and working protocol policies to maintain a safe and clean work environment.
. Ensure that guidelines and standards of work expected by Malvern Panalytical are understood and met. Carry out preventative maintenance activities to installed base as per factory guidelines.
. Provide Service Support and basic training after installation.
. General Service administration activities and report submission.
. Responsible for proper spare part handling per internal procedures.
Qualifications:
. Diploma Electrical Engineering & Mechanical Engineering, Physics, or related education. Knowledge of Chemical Engineering, Chemistry, Chemical, Electronics, Mechanics preferred.
. 23 of experience in maintaining analytical instruments or semiconductor equipment is preferred.
. Able to read circuit diagrams, technical manual in English.
. Excellent verbal and written communication and presentation skills with MS office proficiency.
. Self-sufficient in computer/networking skills necessary to analyse logs, summarize data.
. Able to travel both domestically and internationally on short notice.
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