Customer Service Engineer

3 weeks ago


Singapore Spectronik Pte. Ltd. Full time

Essential Duties and Responsibilities:

. Responsible for installation, commissioning, maintenance, and repair of current installed base of XRD & XRF for APAC.

. Troubleshoot, diagnose customer problems, and coordinates appropriate corrective action directly.

. Conform always to Malvern Panalytical and customer's safety, cleanliness, and working protocol policies to maintain a safe and clean work environment.

. Ensure that guidelines and standards of work expected by Malvern Panalytical are understood and met. Carry out preventative maintenance activities to installed base as per factory guidelines.

. Provide Service Support and basic training after installation.

. General Service administration activities and report submission.

. Responsible for proper spare part handling per internal procedures.

Qualifications:

. Diploma Electrical Engineering & Mechanical Engineering, Physics, or related education. Knowledge of Chemical Engineering, Chemistry, Chemical, Electronics, Mechanics preferred.

. 23 of experience in maintaining analytical instruments or semiconductor equipment is preferred.

. Able to read circuit diagrams, technical manual in English.

. Excellent verbal and written communication and presentation skills with MS office proficiency.

. Self-sufficient in computer/networking skills necessary to analyse logs, summarize data.

. Able to travel both domestically and internationally on short notice.



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