Customer Service Specialist
3 weeks ago
You will report to the Manager, Customer Service and be part of a multicultural and diverse team. You will work in a fast-paced environment alongside driven, upbeat, and dynamic colleagues. This dedicated and customer-centric team works to bring service to another level
What your day would be likeYou will be responsible for all front-line Customer Services (CS) activities handled by Singapore, IATA Global Customer Services Center (GCSC). More descriptions of your responsibilities are as follows:
- Assists customers across multiple channels
- Attracts potential customers by answering product & service questions suggests information about products & services
- Follows up on pending /overdue payments
- Handles inquiries and provides timely responses
- Handles requests and activates subscriptions
- Handles communication distribution requirements
- Maintains customer records by updating CRM
- Supports Business Continuity Plan requirements
- Updates job knowledge by attending a training & educational opportunities
- Accomplishes customer service and organization mission by completing related results as needed
- Identifies and escalates improvement opportunities
- Tracks self-performance and acts responsibly towards the achievement of the overall team targets
- Champion for process/projects support
- Supports customer recoveries by explaining procedures forwards required solutions/adjustments
- Supports any other tasks as required by the Manager, Customer Service.
- You have a university degree in business administration or a related field
- 1-3 years of relevant experience in front office departments
- Excellent interpersonal skills and ability to communicate effectively with internal/ external stakeholders at all levels from different cultures and backgrounds with a strong sense of
- Customer Service ethics according to IATA's corporate philosophy
- Strong CRM knowledge and proficiency with MS Office and other IT-related matters
- Be result driven and demonstrate personal integrity
- Proactive approach to problem-solving
- Ability to set priorities and work with speed with a strong customer focus and a high level of drive and energy
- Strong ability to take the initiative
- Ability to work as a strong team player in a dynamic, multi-cultural, fast-paced, and highly demanding environment while being organized to deliver on tight deadlines and productivity metrics
- Ability to demonstrate leadership skills and support management and the team with a proactive approach
- Fluency in English and Urdu language are mandatory knowledge of other languages will be an asset
- Embrace IATA's corporate values.
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