Customer Service Intern #GeneralInternship
4 weeks ago
At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact andGrow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all.
Be a part of something BIG
This position is at support staff level, reporting to Team Lead (TL)/ Assistant Operations Manager (AOM)/ Operations Manager (OM). The candidate is responsible for the daily operation in Corporate Mobile Operations (CMO). A successful candidate is able to deliver a positive customer interaction, is dependable, seeks to learn, and is coachable.
Make an Impact by:
- Responsible for interfacing with customers, sales specialist to handle a variety of pre-sales/post-sales service functions. Responds to and /or provides assistance to external customers such as mobile order fulfillment processes, application assistance, product information and contract issues/administration
- Coordinate and process New Mobile Applications, SIM Activation, Line Transfer, Activation of Value Added Services (VASes), Re-contracting, etc.
- Assist to billing query, resolve billing issues and perform billing adjustments if required.
- Answer general customer service questions from Single Point of Contact (SPOC)/subscribers, explain multiple mobile product features, and where appropriate, transfer customer's request to other department to obtain specific information if required.
- Document all actions provided to order taker via internal system.
- Ensure Standard Operating Procedure (SOP) and Work Instruction (WI) are properly carried out, and proper training provided to all staff and maintain constant update to these SOP if required.
- Meet Customer Experience (CE) target set by management.
- Perform duties as and when assigned by the Superior.
- Monitor and ensure daily Service Level Agreement (SLA) for ticket resolution within 4-hour/7-hour/9-hour is met.
- Abide to Singtel Health, Safety & Environmental policies and Quality & Security standards are executed and maintained at all times at the workplace.
- Adhere to established CMO procedures and guidelines while providing quality customer service in order to meet and exceed department standards.
Skills for Success:
- Minimum a Diploma in any discipline
- Commit a minimum period of 6 months
- Able to speak and write fluent English
- Good customer service and effective communication skills
- Ability to handle difficult calls and emails in a professional manner
- Display initiative and willingness to learn
- Familiar with MS Office
- Ability to work under pressure
- Well organized and meticulous
-
Customer Service Intern #GeneralInternship
4 weeks ago
Singapore Singtel Group Full timeAt Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce...
-
Product Intern #GeneralInternship
4 weeks ago
Singapore Singtel Group Full timeAt Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce...
-
Product Intern #GeneralInternship
4 weeks ago
Singapore SingTel Full timeJob Description :At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact andGrow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse...
-
Customer Service Intern
4 weeks ago
Singapore United FMO Pte Ltd Full timeSeeking Customer Service Intern/ ExecutiveEnsure timely and accurate processing of customer orders.Respond promptly to customer inquiries and provide sales quotations.Ensure efficient and smooth handling of customer requests.Manage cargo documentation for import, export, and local distribution.Close files monthly to maintain organized records.Coordinate with...
-
Customer Service Cum Admin
4 weeks ago
Singapore Avant Logistic Service Pte. Ltd. Full timeJob Responsibilities: - Communicate with external stakeholders for delivery orders - Call customers to arrange for the delivery of goods - Receive callbacks from customers and deal with any customer queries - Check on status of parcels using internal operation backend system - Handle payment from suppliers and vendors - Manage any payment issues with...
-
Automation Engineer Intern #GeneralInternship
2 weeks ago
Singapore Singtel Group Full timeAt Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce...
-
Automation Engineer Intern #GeneralInternship
3 weeks ago
Singapore SingTel Full timeJob Description :At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact andGrow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse...
-
Customer Service/Operation Executive
2 weeks ago
Singapore YEO GEOK CHIN LIGHTERAGE SERVICE Full timeRoles & Responsibilities*Provide support and quality customer service to clients.*To assist on customers / suppliers’ inquiries via phone call or email promptly.(Liaise with different party for shipment delivery schedules)*Manage telephone enquiries in a professional manner.*Take note of customers' requests and follow-up actions to fulfil customer's...
-
Customer Service Intern
4 weeks ago
Singapore AXS Pte Ltd Full timeProvide quality customer service by answering inbound calls/emailsAttending to enquiries/complaints and follow up with customers to ensure customer satisfactionEscalation of cases which require follow upProvide accurate product and service information to customersEnsure proper closure of individual customer casesOther duties as assigned by Supervisors
-
Customer Service/Operation Executive
2 weeks ago
Singapore Yeo Geok Chin Lighterage Service Full time.Provide support and quality customer service to clients..To assist on customers / suppliers' inquiries via phone call or email promptly.(Liaise with different party for shipment delivery schedules).Manage telephone enquiries in a professional manner..Take note of customers' requests and follow-up actions to fulfil customer's request.Work and coordinate with...
-
Customer Service Cum Admin
4 weeks ago
Singapore Avant E-commerce Service Pte. Ltd. Full timeJob Responsibilities: - Communicate with external stakeholders for delivery orders - Call customers to arrange for the delivery of goods - Receive callbacks from customers and deal with any customer queries - Check on status of parcels using internal operation backend system - Handle payment from suppliers and vendors - Manage any payment issues with...
-
Customer Service Intern
1 month ago
Singapore United FMO Pte Ltd Full timeSeeking Customer Service Intern/ Executive Ensure timely and accurate processing of customer orders. Respond promptly to customer inquiries and provide sales quotations. Ensure efficient and smooth handling of customer requests. Manage cargo documentation for import, export, and local distribution. Close files monthly to maintain organized...
-
CUSTOMER SERVICE
3 weeks ago
Singapore Thong Lee Container Service Pte. Ltd. Full timeThong Lee Container Service Pte Ltd is in the transportation industry, providing trucking services of sea freight containers to our wide range of customers from various trade and industry.Overview of this role is to liaise with customers to organize new job orders before handing over to Operations team. Key roles as our Customer Service Officer involves the...
-
Membership Admin Intern
3 weeks ago
Singapore Civil Service Club Full timeAs a Membership Admin Intern in our Membership Team, you will report to our Assistant Manager, Membership.What you'll be doing/learn:To assist in the daily operations and administrative work of the Membership Department to ensure the smooth operations of the Department.To assist in recruitment of members during roadshows or other eventsTo update and maintain...
-
Membership Admin Intern
1 month ago
Singapore Civil Service Club Full timeAs a Membership Admin Intern in our Membership Team, you will report to our Assistant Manager, Membership. What you’ll be doing/learn: To assist in the daily operations and administrative work of the Membership Department to ensure the smooth operations of the Department. To assist in recruitment of members during roadshows or other events To update and...
-
Trade Support Intern #GeneralInternship
4 weeks ago
Singapore Singtel Group Full timeAt Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce...
-
Trade Support Intern #GeneralInternship
4 weeks ago
Singapore SingTel Full timeJob Description :At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact andGrow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse...
-
Customer Service
5 days ago
Singapore Itcan Pte. Limited Full timeBelow are the general scope related to the role as some are specific to the project we are supporting. Job Description:- Customer Service Executive 1. Supporting and ensuring timely and accuracy of submission of tender bids/quotations which including internal coordination with internal teams and finance files. 2. Ensuring proper tracking of POs/LOAs received...
-
Accounts Payable Intern #GeneralInternship
3 weeks ago
Singapore SingTel Full timeJob Description :At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact andGrow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse...
-
Accounts Payable Intern #GeneralInternship
1 month ago
Singapore Singtel Group Full timeAt Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce...