Application / Production Support

4 weeks ago


Singapore Apar Technologies Pte. Ltd. Full time

Job Description

Shift Time (12 Hours)

8:00 AM - 8:00 PM

8:00 PM - 8:00 AM

Responsibilities

  • Perform work in shifts to provide 24/7 on-site or on-call support.
  • Incident and Problem management.
  • Should have knowledge on SRE Best practices and able to adhere to SRE guidelines in the work.
  • Provide root cause analysis techniques to determine cause and resolve complex system issues.
  • Perform post-resolution follow-ups to ensure problems have been adequately resolved.
  • Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
  • Work with onsite and offshore teams across multiple technologies/applications
  • Continuous improvement of the system, eq. removal of TOIL, job automation, performance tuning.
  • Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health.

Requirements:

  • At least 5 years working in an L2 Application Support Environment which mainly involves Incident and Problem Management.
  • Experience in application implementation projects in financial institutions would be advantageous.
  • Strong analytical and problem-solving skills.
  • Ability to perform impact analysis in a structured manner.
  • Good verbal & written communication skills.
  • Proactive and able to work independently and under pressure.
  • With a keen interest in providing high service quality and familiar with the demand of a 24x7 support environment.

Mandatory Must-have Tech Skills / Framework:

Core technical competency must require:

Basic knowledge on end-to-end web based application infrastructure

Good to have experiences:

  • Application Monitoring Tools
  • Incident Management
  • Problem Management
  • Self-motivated with a strong sense of ownership and accountability
  • A quick mind with a problem-solving aptitude, creative pragmatic
  • Good project management skills with attention to details, ability to multi-task and work within tight timelines
  • Strong stakeholder management and interpersonal skills, with good oral and written communications skill
  • Experience working with cross-cultural teams is a plus
  • Good knowledge of financial institution products and digital platforms are added advantages.

EA Number: 11C4879



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