Senior Field Service Engineer

2 weeks ago


Singapore Randstad Pte Ltd Full time

about the company

Our client is a leading global power provider with a strong history and presence globally. They're looking for a Field Service Engineer to join their dynamic team during an exciting time in their development.

about the job

  • Responsible for the commissioning, troubleshooting and repair of marine generators.
  • Provide after-sales technical support, site recovery and maintenance responsibilities to distributors/end customers.
  • Provide the installation, commissioning and on-site training to support customers in accordance to the scope of the project.
  • Generate service reports to customers in a systematic manner.
  • Investigate and handle all customers' complaints related to product failures.
  • Investigate root causes of failures and recommend solutions.
  • Review and assist in determining the extent of damage and repairs of warranty claims from distributors.
  • Maintain close working relationships with our key customers to ensure the follow through until the issue is resolved.
  • Develop service training material, ensure all technical and training documents are up-to-date and organized.
  • Standby support and 24/7 emergency call for customer support.
  • Provide specific training to distributors and dealers for service and troubleshooting skill sets

job requirement

  • Diploma/degree in Electrical/Mechanical Engineering
  • Minimum 3 years of relevant experience
  • This position requires fair amount of traveling in the Asia Pacific and Southeast Asia Region
  • Possess strong customer service orientation, enthusiasm for power generation products, electrical and control system
  • Prior electrical and control experience with various control system (John Deere ECU and KDI ECU) and synchronization system will be advantageous
  • Willing to work in the West

If you are interested in the position, kindly send your CVs to yiling.tan(@)randstad.com.sg.

Please include your availability, expected salary and reason for leaving your current job.

We regret that only shortlisted candidates will be contacted.

EA: 94C3609 / Reg: R21103172



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