Executive Officer
4 weeks ago
What You'll Do:
- Develop systems and processes and manage the day-to-day activities relating to Tengah Operations using the available systems
- Attend to the enquiries received from Digital Contact Centre (DCC) and Tengah Building Service Centre
- Work closely with Sustainability Ambassadors (SA) team to support end to end Tengah residential onboarding, operational and post operational support
- Validate and process termination requests
- Ensure subscription list is prepared and sent to vendors when required
- Ensure work orders are generated to vendor for installation work commencement
- Validate and process finance payments
- Provide requirements and support testing of CRM functions for business and consumer management
- Maintain database for management reporting
- Liaison with internal stakeholders for functional support
- Conduct and support training for Customer Service Agents and SAs on CRM systems
- Any other ad-hoc duties as and when assigned
What You'll Need:
- At least a degree with at least 2 to 3 years of experience in operations and customer service roles. Fresh graduates may apply
- Effective communication skills - both written and oral with good command of English language and in one other language
- Possess strong problem-solving skills and ability to handle impromptu situations
- Independent and self-driven, with ability to work in a fast-paced environment with minimal supervision
- Good attitude and willing to take initiative to improve processes and respond to customers' needs
- Demonstrate strong interpersonal and strong analytical skills with an eye for details
- Be flexible and willing to adjust responsibilities to align with developing business needs
- Good attitude and willing to take initiative to improve processes and respond to customers' needs
- Must be willing to work on weekends
- Proficient in MS Office applications
What We'll Provide:
- Join us to empower the future of energy.
- We offer hybrid work arrangement as we believe in providing work life balance while maintaining rapport at work
- Immerse in a positive work environment that promotes/fosters teamwork and collaboration
Thank you for your interest in SP Group. You will be contacted if you are shortlisted for an interview.
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