Executive Officer

4 weeks ago


Singapore Sp Home Cooling Pte. Ltd. Full time

What You'll Do:

  1. Develop systems and processes and manage the day-to-day activities relating to Tengah Operations using the available systems
  2. Attend to the enquiries received from Digital Contact Centre (DCC) and Tengah Building Service Centre
  3. Work closely with Sustainability Ambassadors (SA) team to support end to end Tengah residential onboarding, operational and post operational support
  4. Validate and process termination requests
  5. Ensure subscription list is prepared and sent to vendors when required
  6. Ensure work orders are generated to vendor for installation work commencement
  7. Validate and process finance payments
  8. Provide requirements and support testing of CRM functions for business and consumer management
  9. Maintain database for management reporting
  10. Liaison with internal stakeholders for functional support
  11. Conduct and support training for Customer Service Agents and SAs on CRM systems
  12. Any other ad-hoc duties as and when assigned

What You'll Need:

  1. At least a degree with at least 2 to 3 years of experience in operations and customer service roles. Fresh graduates may apply
  2. Effective communication skills - both written and oral with good command of English language and in one other language
  3. Possess strong problem-solving skills and ability to handle impromptu situations
  4. Independent and self-driven, with ability to work in a fast-paced environment with minimal supervision
  5. Good attitude and willing to take initiative to improve processes and respond to customers' needs
  6. Demonstrate strong interpersonal and strong analytical skills with an eye for details
  7. Be flexible and willing to adjust responsibilities to align with developing business needs
  8. Good attitude and willing to take initiative to improve processes and respond to customers' needs
  9. Must be willing to work on weekends
  10. Proficient in MS Office applications

What We'll Provide:

  1. Join us to empower the future of energy.
  2. We offer hybrid work arrangement as we believe in providing work life balance while maintaining rapport at work
  3. Immerse in a positive work environment that promotes/fosters teamwork and collaboration

Thank you for your interest in SP Group. You will be contacted if you are shortlisted for an interview.


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