
Senior Assistant Director
16 hours ago
Join to apply for the Senior Assistant Director - IT Planning, Architecture and Governance role at Nanyang Technological University Singapore
Senior Assistant Director - IT Planning, Architecture and Governance2 days ago Be among the first 25 applicants
Join to apply for the Senior Assistant Director - IT Planning, Architecture and Governance role at Nanyang Technological University Singapore
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Nanyang Technological University (NTU) Centre for IT Services (CITS) is searching for a highly experienced and strategic individual to join our dynamic team. If you're a seasoned IT professional with a passion for shaping the future of technology, we invite you to take on a pivotal role in driving our IT strategic planning, enterprise architecture, and governance initiatives.
This role is critical for building a robust and resilient IT landscape at NTU. Your responsibilities will include:
- Architecting the Future: Establishing an Enterprise Architecture (EA) framework and IT Architecture blueprint.
- Driving IT Governance: Enforcing IT governance principles for compliance, risk mitigation, and investment optimization.
- Enhancing Service Excellence: Leading IT Service Management (ITSM) initiatives and obtain the ISO 20000 certification.
- Ensuring Business Continuity: Developing and maintaining IT Business Continuity Plan (BCP) procedures aligned with NTU's overall BCP and ISO 20000/27001 standards.
- Cultivating Talent: Contributing to the IT Capabilities plan and departmental training roadmap.
Responsibilities
IT Strategic Planning
Support CIO to establish the multi-year IT Strategic Plan and the annual IT workplan including:
- Plan and facilitate IT strategic planning workshops and offsite meetings
- Conduct research on the technology trend and adoption in the education sector
- Create IT Strategic Plan and the annual IT Workplan
- Establish the EA framework to align business strategy, processes, information and technology
- Develop and maintain enterprise-wide IT Architecture, as a common blueprint for the University in achieving cost efficiency, and alignment with the University's strategic goals
- Co-chair / Key Member for the Architecture Review Forum / Solution Review Committee and ensure that IT Systems and Solutions are aligning with overall IT Architecture
- Conduct IT Business Impact Analysis and IT Risk Assessment, identifying all critical IT systems, applications, infrastructure components and data that are essential for business operations
- Develop & maintain IT BCP procedures / DR Plans and work with ERM office to ensure alignment with NTU's overall BCP plan, as well ISO20000 and ISO27001 frameworks
- Plan and conduct/support annual BCP related exercise, reporting and audit
- Function as a key participant in major incident response, activating the relevant DR plans and coordinating IT recovery effort as well as liaising with other business units
- Develop and deliver IT BCP training, educating IT staff on their roles and responsibilities
- Lead the ISO20000 certification to ensure the IT Service Management System (SMS) consistently delivers quality IT services meeting business and customer needs, through continuous improvement and adherence to best practices
- Act as the Primary Management Representative for ISO20000 audit
- Deputy System Owner for ITSM components in ServiceNow Platform, ensuring the various ITSM components (e.g. Incident Management) are effectively implemented/enhanced as per the approved processes
- Collaborate with the ServiceNow development team to implement the approved processes within the platform
- Establish the IT capabilities development plan and annual IT training plan
- Collaborate with HR Business Partner to enhance IT Job family and competencies, where needed
- Degree in Computer Science, Computer Engineering, Software Engineering or related disciplines
- Certified in TOGAF, ITIL, ISO 20000 or PMP is desired
- Minimally 12 years of relevant IT experience, with a significant portion dedicated to IT strategic planning, enterprise architecture, or IT governance roles within a large and complex organization. Experience in the education sector is a plus
- Demonstrated experience in developing and implementing multi-year IT strategic plans and annual work plans, effectively aligning IT initiatives with organizational goals
- Hands-on experience in developing IT architecture blueprint and/or leading IT Service Management initiatives
- Knowledge of ServiceNow tool is a plus
- Hands-on experience in developing, maintaining, and aligning IT BCP procedures with organizational BCPs
- Experience in contributing to or leading IT capability development and training roadmap initiatives.
- Excellent interpersonal and stakeholders' management skills
- Ability to think critically and to facilitate, influence and collaborate effectively
- Exceptional communication and presentation skills
- Able to work independently and in cross-functional teams
Hiring Institution: NTU
Seniority level
- Seniority levelNot Applicable
- Employment typeFull-time
- Job functionInformation Technology
- IndustriesHigher Education
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