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Customer Service Officer

4 weeks ago

Singapore EVENTS@SBA PTE. LTD. Full time
Roles & Responsibilities

Location: Singapore Badminton Stadium (100/102 Guillemard Road)

Job Type: Full-time/Part-time

Work Arrangement: On-site, with flexibility to work evenings, weekends and public holidays, up to 6-day work week for full-time.

The Customer Service Officer (CSO) supports the daily operations of KFF Badminton Arena by handling court bookings, responding to enquiries, and helping to maintain a smooth and enjoyable experience for all users. This role is customer-facing and operational.

1. Reporting Structure

  • Reports to Head, Operations or person(s) assigned by Chief Executive Officer and to carry out all roles & responsibilities in consultation with the reporting officer.

2. Customer Interaction

  • Serve as the first point of contact for all enquiries via phone, WhatsApp, email, or walk-ins
  • Provide clear, accurate information to players and guests
  • Handle basic customer feedback or direct it to the appropriate team

3. Bookings & Court Usage

  • Assist with making, modifying, and checking online or walk-in bookings
  • Monitor court usage to ensure customers play only within their booked slots
  • Politely remind players if their booking has ended or if they are using the court without a booking

4. Facilities Support

  • Keep the customer service counter and surrounding area neat and presentable
  • Report any facility or equipment issues to the relevant personnel
  • Ensure customers follow basic venue protocols and safety guidelines
  • Assist with the opening or closing of the badminton halls

5. Administrative Tasks

  • Update booking or usage records as needed
  • Support basic reporting (e.g. booking trends, customer feedback)
  • Assist with events, tournaments, or ad hoc coordination when required

6. Other Duties

  • As and when assigned by the reporting officer or the Chief Executive Officer.

Requirements:

  • At least 1 year of relevant experience
  • Excellent communication and interpersonal skills
  • Willing to work shift hours including weekends, and public holidays
  • Proficient in general use of MS Office
  • Friendly, organised, reliable, and a team player
Tell employers what skills you have

Microsoft Office
Microsoft Excel
Customer Interaction
Customerfacing
Interpersonal Skills
Administration
Data Entry
MS Office
Good Communication Skills
Freight
Team Player
Microsoft Word
Customer Service
Shipping
Customer Service Experience