
Fine Dining Service Crew
4 weeks ago
Join our high-end Japanese restaurant as a Service Staff member and deliver world-class hospitality inspired by omotenashi (Japanese service spirit). You'll be part of a team striving for Michelin-level excellence, offering elegant service and storytelling through cuisine.
Key Responsibilities:- Provide seamless front-of-house service from guest welcome to farewell
- Explain seasonal course menus, Wagyu cuts, preparation methods, and ingredients
- Serve wine, sake, and beverages with pairing recommendations
- Maintain professional demeanor, posture, and language at all times
- Set and maintain tables in accordance with fine dining standards
- Assist international guests with attentive and culturally sensitive service
- Respond promptly and gracefully to customer requests or complaints
- Participate in pre-service briefings, service improvement discussions, and training
- Maintain a clean and refined environment in accordance with hygiene and brand standards
- Experience in fine dining restaurants, especially Japanese or Michelin-rated establishments
- Knowledge of Japanese cuisine, Wagyu, sake, wine, and seasonal ingredients
- Sommelier or sake-related certifications (e.g., WSET, Sake Diploma) are a plus
- Fluent in English. Ability to communicate in Mandarin or Japanese is an advantage to liaise with Mandarin or Japanese speaking guests
- Excellent communication and hospitality skills
- Calm, composed, and graceful under pressure
- High motivation to uphold the standards of a Michelin-level restaurant
- Strong teamwork and cooperative attitude
- Full-time position
- Shift-based, including evenings, weekends, and holidays
- Standing and active service throughout shifts
- Uniform provided; staff meal included
- Opportunities for training in Japan or with Japanese chefs may be available
Customer Service Skills
Customer Retention
Listening Skills
Ingredients
Japanese Language
Restaurants
Inventory
Sanitation
Fine Dining
Approachable
Attentive
Pressure
Accountability
Wine
Cashiering
Customer Service
Service Excellence
Food Service
Japanese
Hospitality
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