Service Crew

8 hours ago

Singapore FLAME KIKU DINING PTE. LTD. Full time $30,000 - $60,000 per year

Job Description:

We are seeking dedicated and enthusiastic Service Crew members to join our team at a high-end Japanese Omakase restaurant. The ideal candidates will have a passion for Japanese cuisine, excellent interpersonal skills, and a commitment to providing exceptional service. As part of the service team, you will play a key role in creating a memorable dining experience for our guests.

Key Responsibilities:

  • Greet guests warmly and guide them through the Omakase dining experience.
  • Provide detailed explanations of menu items, including ingredients, preparation methods, and cultural significance.
  • Take customer orders with precision, ensuring accurate entry into the POS (point-of-sale) system.
  • Anticipate and fulfil guest needs with professionalism and attentiveness.
  • Set up and maintain the dining area, ensuring it is clean, organized, and visually appealing.
  • Serve food and beverages in a timely and elegant manner, adhering to the restaurant's standards.
  • Assist in the preparation of beverages, such as tea, sake, or wine, as required.
  • Work closely with the chefs and kitchen team to ensure smooth service and accurate order delivery.
  • Support colleagues during peak hours to maintain a high level of service.
  • Wash tableware, glassware, and cutlery and ensure they are spotless and properly arranged.
  • Follow strict hygiene and sanitation protocols to maintain a clean and safe dining environment.
  • Assist with inventory management and restocking of service items.
  • Handle guest inquiries, feedback, and complaints with professionalism.
  • Participate in daily roll-calls and team briefings to stay informed about menu updates, promotions, and operational goals.
  • To carry our ad-hoc duties as assigned.

Job Requirements:

  • Minimum of 2 year of experience in a similar role, preferably in a fine dining or Japanese restaurant but not mandatory.
  • Experience in customer service or hospitality roles is an advantage.
  • Fluent in English for effective communication with customers.
  • Basic understanding of Japanese cuisine, particularly Omakase and sushi, is a plus.
  • Familiarity with Japanese dining etiquette and traditions is desirable.
  • Excellent communication and interpersonal skills.
  • Strong attention to detail and a proactive attitude.
  • Ability to work efficiently in a fast-paced environment.
  • Friendly, approachable, and customer-focused.
  • Willingness to learn and adapt to new challenges.
  • Ability to stand for extended periods and carry trays or service items.
  • Flexibility to work evenings, weekends, and public holidays.

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