EV Aftersales

4 weeks ago

Singapore VINCAR PTE. LTD. Full time
Roles & Responsibilities

Responsibilities:

Aftersales Administration

· Key in and maintain accurate customer database.

· Provide support for aftersales administrative work.

· Prepare and draft out daily, weekly and monthly service report and upcoming/overdue maintenance.

· Customer reception and provide high level of service attention.

· Performs any other ad-hoc duties as assigned by the supervisors.

Warranty Administration

· Register, submit, and monitor warranty claims in accordance with manufacturer guidelines for various brand under Vincar Group (GAC, Aion, Proton and Sokon).

· Review technician repair reports to ensure claims meet warranty policy requirements.

· Liaise with technical and service advisors to clarify claim details and gather supporting documents.

· Keep track and follow up with manufacturer for the claim status.

· Maintain detailed records of all warranty jobs, parts replaced, and reimbursement status.

· Liaise with finance for warranty matters (record and invoicing).

· Assist in warranty audits and ensure all documentation is compliant.

Requirements:

· Minimum 2 years of relevant experience.

· Be resourceful and process a multi-tasking attitude.

· Strong understanding of electrical and electronic systems, high-voltage safety protocols, and vehicle networks.

· Excellent problem-solving skills and attention to detail.

· Effective communication skills, both verbal and written.

· Ability to work independently and as part of a team in a fast-paced environment.

· Strong commitment to safety and adherence to established protocols.

· Flexibility to adapt to changing technologies and industry trends.

Tell employers what skills you have

Warranty Administration
Aftersales
Ability To Work Independently
Administrative Work
Invoicing
Electrical
Administration
Attention to Detail
Audits
Warranty
Communication Skills

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