Business Solutions Executive

3 weeks ago

Singapore LEVELFIVE SOLUTIONS PTE. LTD. Full time
Roles & Responsibilities

Roles & Benefits:

· Basic Salary: Starting from $2500 + Allowances for Support duties

· Transportation and Mobile Phone Reimbursement

· Working Hours: Monday – Friday (10am – 7pm)

· Location: Tai Seng

· Training will be provided

· Good Career Progression

Responsibilities:

Project Implementation

1. Arrange meetings to understanding potential clients' business solution requirements

2. Arrange with clients' to do a site survey to familiarise with outlet layout

3. Prepare client's system backend and hardware

4. Onsite installation of hardware

5. Provide training for users on operating the system

6. Provide cover support for clients when their system go live

7. Arrange project reviews with clients after system implemented

Technical Support

1. Provide timely support and resolutions for clients' enquiries and system issues within SLA

2. Replacement of hardware may be required for faulty hardware

3. Support phone duty of one week per month with company allowance will be given

4. Testing of new system features or fixes will be required

5. Ability to work on documentations, manuals and guides for end-users

· Evaluate customers' future needs and recommend best practices

· Once familiar with company's solution, applicant will be given the opportunity to take on Project Management role and/or Pre-Sales role

Requirements:

- Diploma in IT in above is preferred but not a must

- Knowledge and experience in working with POS is an added advantage

- Responsible individual who is diplomatic and possess high level of initiative, strong interpersonal and communication skills to work in a past-paced environment

- Ability to handle pressure and ambiguity

- Meticulous and willingness to learn

- Fluent in both written and spoken English

- Ability to speak and write in Mandarin or Tamil is an advantage, due to the need to communicate and perform work duties for customer in this job role

- Fresh grads are welcome to apply

Tell employers what skills you have

Customer Service Skills
Troubleshooting
Microsoft Office
Hardware
Customer Support
Presales
Information Technology
SQL
Requirements Analysis
Project Management
Application Support
Networking
Windows
Project Coordination
Team Player
Customer Service
Technical Support

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