Senior Associate

2 weeks ago

Singapore Klook Full time
Senior Associate / Associate Manager, Payment Partnerships

Join to apply for the Senior Associate / Associate Manager, Payment Partnerships role at Klook.

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About The Role

We are seeking a highly motivated and analytical Associate/Senior Associate, Payment Partnerships to support the performance and growth of Klook's global consumer payments. This role sits within the Payments team and is responsible for managing key acquiring partners, supporting commercial and performance initiatives, and working cross-functionally to enhance the checkout experience for our users.

The ideal candidate has a strong interest in fintech or e-commerce payments, solid business acumen, and a proactive mindset. You'll play a key role in driving payment success rates, cost efficiency, and user experience across global markets.

Responsibilities

  • Support the day-to-day management of acquiring partners and PSPs, including issue tracking, documentation, and performance monitoring.
  • Assist in the analysis of payment performance metrics (e.g., approval rate, cost per transaction, fraud impact) and translate insights into actionable recommendations.
  • Collaborate with internal stakeholders (Product, Engineering, Finance, Fraud, Operations) to resolve payment-related issues and roll out new payment methods.
  • Help assess and prioritize new payment partners or optimization initiatives based on commercial and user impact.
  • Assist in preparing business reviews and performance summaries for both internal and external stakeholders.
  • Support contract reviews, pricing negotiations, and partner billing validation.
  • Keep up to date with industry trends and market-specific payment preferences to support global expansion and local optimization.
  • Contribute to ongoing efforts to improve payment conversion, reduce costs, and enhance checkout experience.

Requirements

  • 2–4 years of experience in payments, fintech, e-commerce, or a related field.
  • Proficiency in written and spoken Chinese is required to manage key regional partners and support cross-border collaboration.
  • Demonstrated strong business acumen with an understanding of how payments impact cost, conversion, and user experience.
  • Familiarity with online acquiring, PSPs, card schemes, and APMs is preferred.
  • Strong analytical and problem-solving skills; able to interpret data and draw meaningful insights.
  • Effective communicator who is comfortable working with external partners and internal stakeholders across regions.
  • Highly organized, with attention to detail and ability to manage multiple priorities.
  • Growth mindset with a proactive attitude and desire to develop deeper subject matter expertise in payments.

Why Join Us

  • Be part of a team driving payment performance across a global travel platform.
  • Work with cutting-edge PSPs and payment technologies in an evolving ecosystem.
  • Gain hands-on exposure to both the operational and commercial side of payments.
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Other
Industries
  • Software Development
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