IVD Service Engineer

5 days ago

Singapore SYSMEX ASIA PACIFIC PTE. LTD. Full time
Roles & Responsibilities

Key Job Purpose :

Engineer for Sysmex products for local market (SG). Responsible for all preventive and corrective support functions necessary to ensure high level of customer satisfaction with Sysmex's range of products.

Job Responsibilities:

  • Planning of corrective and preventive action visits for Sysmex's Singapore customers
  • Provide technical support to local (SG) customers as needed to ensure customer needs are met
  • Adhere to procedures and processes to ensure department's KPI are met
  • Report issues and customer feedbacks to his supervisor or regional support team on a monthly basis
  • Manage key accounts that are being assigned
  • Review and maintain spare parts in own c-location needed to support local operations
  • Provide 24hrs standby for local customers on a weekly rotational basis
  • Any other matter as request by team leader

Job Requirements:

  • ITE or Diploma in Biomedical / Mechatronics / Electronics Engineering or equivalent
  • Minimum 3-5 years or more of relevant field service experience in In Vitro Diagnostics or medical devices
  • Experience in handling of Hematology, Coagulation, Urinalysis products an added advantage
  • Prefer to have experience in handling medical devices including troubleshooting and servicing
  • Must be PC literate and able to provide technical support for IT products
  • Competence in interactive communication, problem solving and decision making
  • Excellent analytical and troubleshooting skills with ability to communicate complex technical/clinical content in an easy to understand manner
  • Conduct with professionalism with strong interpersonal skills and customer focused
  • Positive working attitude with a sense of urgency and result oriented
  • Able to work independently as well as an effective team player
  • Work location: Eunos
Tell employers what skills you have

Hematology
Field Service
Preventive Maintenance
Managed Services
Troubleshooting
Healthcare
in Vitro
Urinalysis
Biomedical Engineering
Equipment Maintenance
Medical Devices
Technical Ability
Customer Satisfaction
Team Leader
Decision Making
Coagulation
DNS
Commissioning
Able To Work Independently
Technical Support

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