
IVD Service Engineer
16 hours ago
Overview
Engineer for Sysmex products for local market (SG). Responsible for all preventive and corrective support functions necessary to ensure high level of customer satisfaction with Sysmex’s range of products.
Responsibilities
Planning of corrective and preventive action visits for Sysmex’s Singapore customers
Provide technical support to local (SG) customers as needed to ensure customer needs are met
Adhere to procedures and processes to ensure department’s KPI are met
Report issues and customer feedbacks to his supervisor or regional support team on a monthly basis
Manage key accounts that are being assigned
Review and maintain spare parts in own c-location needed to support local operations
Provide 24hrs standby for local customers on a weekly rotational basis
Any other matter as request by team leader
Qualifications
ITE or Diploma in Biomedical / Mechatronics / Electronics Engineering or equivalent
Minimum 3-5 years or more of relevant field service experience in In Vitro Diagnostics or medical devices
Experience in handling of Hematology, Coagulation, Urinalysis products an added advantage
Prefer to have experience in handling medical devices including troubleshooting and servicing
Must be PC literate and able to provide technical support for IT products
Competence in interactive communication, problem solving and decision making
Excellent analytical and troubleshooting skills with ability to communicate complex technical/clinical content in an easy to understand manner
Conduct with professionalism with strong interpersonal skills and customer focused
Positive working attitude with a sense of urgency and result oriented
Able to work independently as well as an effective team player
Work location: Eunos
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