L1 Service Desk Operator

The number one goal of everyone in our team is to make our Clients exceptionally happy. The Service Desk Support Consultant (L1) plays an important role in making sure that happens. **Role and Responsibilities**: - Ask customers targeted questions to quickly understand the root of the problem - Track computer system issues through to resolution, within...

Presently we have a Job Opening for a L1 Technical Support position - Provide initial troubleshooting and support for incidents. - Escalate incidents that cannot be resolved by the service desk to the appropriate L2 support team and monitor progress.

**Responsibilities**: - Provide IT Service desk support in Banking environment - Follow client operational workflow/guidelines. - Manage operational tickets at level 1 for incidents (perform troubleshooting to deliver a known solution or workaround) and service requests (documented steps to deliver an outcome) using the SOPs provided. - Perform escalation...

Roles & ResponsibilitiesCluster Manager (Service Desk)POSITION SUMMARYManage Service Desk team to deliver flawless customer service in managing incident restoration and service level agreements and monitoring the duties of the service desk team members to ensure that client inquiries are promptly attended to.KEY RESPONSIBILITIES AND RESULTS1. Manage and lead...

Roles & ResponsibilitiesCluster Manager (Service Desk)POSITION SUMMARYManage Service Desk team to deliver flawless customer service in managing incident restoration and service level agreements and monitoring the duties of the service desk team members to ensure that client inquiries are promptly attended to.KEY RESPONSIBILITIES AND RESULTS1. Manage and lead...

Manage and lead the Service Desk and staffs to provide 1st level technical suppor - Act as a further escalation point for unresolved or escalated cases and provide guidance to the team. - Report to SD managers on any issue that could significantly impact the SLA and recommends action plan. - Take overall responsibility for incident management and request...

Roles & ResponsibilitiesJob Description & Requirements1. Manage and lead the Service Desk and staffs to provide 1st level technical support.2 Act as a further escalation point for unresolved or escalated cases and provide guidance to the team.3. Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer...

Roles & ResponsibilitiesJob Description & Requirements1. Manage and lead the Service Desk and staffs to provide 1st level technical support.2 Act as a further escalation point for unresolved or escalated cases and provide guidance to the team.3. Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer...

Service Desk **Duration: 1 year** **Working Hours: 8.30am - 6pm, Monday - Friday** **Location: Serangoon** **Salary: max $3500 **Service Desk duties and responsibilities: **Daily statistics gathering and reporting - **Daily change statistics (Corin & Tower)**: - **Aging and Outstanding S3 & S4 Incident Tickets (Tower)**: - **Ticket Summary & Follow-up...

**Job Title**:Patching & Change Request Coordinator (L1/L2 Support) **Location**:Onsite - Singapore **Shift Timings**:Rotating shifts (9am-6pm, 1pm-10pm, 9pm-6am) including occasional overnight shifts for UAT and weekend work as required. **Job Summary**: This hands-on role involves managing and executing patching processes, raising Change Requests (CR),...