Service Desk Support Consultant

3 days ago


Singapore WIZ TECHNOLOGIES (S) PTE. LTD. Full time

The number one goal of everyone in our team is to make our Clients exceptionally happy. The Service Desk Support Consultant (L1) plays an important role in making sure that happens.

**Role and Responsibilities**:

- Ask customers targeted questions to quickly understand the root of the problem
- Track computer system issues through to resolution, within agreed time limits
- Provide prompt and accurate feedback to customers
- Refer to internal database or resources to provide accurate tech solutions
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Follow up with clients to ensure the systems are fully functional after troubleshooting
- Prepare accurate and timely reports
- Maintain jovial relationships with clients
- Create and maintain documentation for on-site processes
- Escalate tickets that require Team Leads or Technical Manager support
- Work with Service Desk Support Consultant (L1) to communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue
- Identify, Communicate and Mitigate potential risks to the Service Delivery Manager and Clients

**Education Qualifications and Requirements**
- Diploma in Engineering (Electrical & Electronic, Computer Science, Telecommunication, Information System of the equivalent)
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
- Hands-on experience with Windows/Linux OS environments
- Good understanding of computer systems, mobile devices and other tech products
- Basic knowledge of cloud concepts and networking,
- Ability to diagnose and troubleshoot basic technical issues
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal



  • Singapore STAR CAREER CONSULTING PTE. LTD. Full time

    **Call Support Engineer / Service Desk Engineer** Our Esteemed and Reputable Client is looking for a **Call Support Engineer / Service Desk Engineer **Requirements**: - Good in IT Helpdesk/ Desktop. - Proficient in Level 1 & 2 Support/ Helpdesk/ Call Support. **- **Experience in handling IT Desktop, Service Desk and Helpdesk experience. - Experience in...


  • Singapore BANKING COMPUTER SERVICES PRIVATE LIMITED Full time

    Position Summary The Service Hub division at BCS provides operational support to BCS and participants. The division ensures seamless participant onboarding/offboarding, effective coordination of participant support, operational reporting, secure certificate management, timely issue resolution and service processing, as well as operational excellence.The...

  • Service Desk Support

    11 hours ago


    Singapore NETS Full time

    Team and Position Summary The BCS Service Hub division at BCS provides operational support to BCS and participants. The division ensures seamless participant onboarding/offboarding, effective coordination of participant support, operational reporting, secure certificate management, timely issue resolution and service processing, as well as operational...

  • Service Desk

    2 weeks ago


    Singapore NSEARCH GLOBAL PTE. LTD. Full time

    Our client, one of Asia-Pacific’s leading organizations is looking for: **Service Desk Manager** **Responsibilities** - Lead and manage the daily operations of the IT Service Desk team, ensuring timely and effective resolution of support requests. - Supervise and mentor a team of helpdesk engineers providing Level 1 and Level 2 support for Microsoft 365...

  • Service Desk Support

    3 weeks ago


    Singapore BDP GLOBAL SERVICES PTE. LTD. Full time

    Roles & ResponsibilitiesJob Summary:Provides troubleshooting activities for Service Desk Support. Candidate should have exceptional customer service skills and the ability to work with internal and external clients to support and promote IT policies and methodologies.Principle Responsibilities:Service Desk Support members are expected to work on their...


  • Singapore AVENSYS CONSULTING PTE. LTD. Full time

    Roles & ResponsibilitiesAvensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service...


  • Singapore WIZ TECHNOLOGIES (S) PTE. LTD. Full time

    **Job Description**: The number one goal of everyone in our team is to make our clients exceptionally happy, as customer experience is key. The Service Desk Support Consultant (Level 1) plays an important role in making sure that happens, as the frontline member of the team. Our Service Desk functions as the Single Point of Contact (SPOC) for our...


  • Central Singapore TOSS-EX PTE. LTD. Full time

    **Location** Singapore, Central Singapore **Job Type** Contract **Salary** $4,500 - $5,000 Per Month **Date Posted** 15 hours ago Additional Details **Job ID** 119653 **Job Views** 1 **Job Description**: Roles & Responsibilities Provide on-site EUCD support services Job Responsibilities: (a) Image build management; (b) Administration and...


  • Singapore TRITON AI PTE. LTD. Full time

    Perm, Hybrid Work Arrangement At least 2-3 years of IT Helpdesk/Service Desk experience and at least 6 months experience within a professional services environment (legal, accounting, consulting, or similar). Strong troubleshooting skills with knowledge of laptops, mobiles, and core applications. Familiarity with Microsoft Office 365 products is...


  • Singapore TRITON AI PTE. LTD. Full time $60,000 - $80,000 per year

    Perm, Hybrid Work ArrangementAt least 2-3 years of IT Helpdesk/Service Desk experience and at least 6 months experience within a professional services environment (legal, accounting, consulting, or similar).Strong troubleshooting skills with knowledge of laptops, mobiles, and core applications.Familiarity with Microsoft Office 365 products is essential.We...