Service Desk Support Consultant

4 days ago

Singapore WIZ TECHNOLOGIES (S) PTE. LTD. Full time

The number one goal of everyone in our team is to make our Clients exceptionally happy. The Service Desk Support Consultant (L1) plays an important role in making sure that happens.

**Role and Responsibilities**:

- Ask customers targeted questions to quickly understand the root of the problem
- Track computer system issues through to resolution, within agreed time limits
- Provide prompt and accurate feedback to customers
- Refer to internal database or resources to provide accurate tech solutions
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Follow up with clients to ensure the systems are fully functional after troubleshooting
- Prepare accurate and timely reports
- Maintain jovial relationships with clients
- Create and maintain documentation for on-site processes
- Escalate tickets that require Team Leads or Technical Manager support
- Work with Service Desk Support Consultant (L1) to communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue
- Identify, Communicate and Mitigate potential risks to the Service Delivery Manager and Clients

**Education Qualifications and Requirements**
- Diploma in Engineering (Electrical & Electronic, Computer Science, Telecommunication, Information System of the equivalent)
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
- Hands-on experience with Windows/Linux OS environments
- Good understanding of computer systems, mobile devices and other tech products
- Basic knowledge of cloud concepts and networking,
- Ability to diagnose and troubleshoot basic technical issues
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal

  • Service Desk Support Consultant

    5 days ago

    Singapore WIZ TECHNOLOGIES (S) PTE. LTD. Full time

    The number one goal of everyone in our team is to make our clients exceptionally happy, as customer experience is key. The Service Desk Support Consultant (Level 1) plays an important role in making sure that happens, as the frontline member of the team. Our Service Desk functions as the Single Point of Contact (SPOC) for our clients. Having excellent...

  • Desk Site Support Engineer

    5 days ago

    Singapore IT Support Full time

    We're looking for **Desk-site Support Engineer** in Singapore With the following requirements/skills: Basic network skill - W10 - Office 365 - Active directory - Language : English Soft skills: - Takes / shows initiative - Can work independent and is also a team player - Takes responsibility **Contract duration**= 12 months (Extendable) **Location**:Great...

  • Service Desk Support

    2 weeks ago

    Singapore NETS Group Full time

    Join or sign in to find your next job Join to apply for the Service Desk Support role at NETS Join to apply for the Service Desk Support role at NETS Get AI-powered advice on this job and more exclusive features. The Service Hub division at BCS provides operational support to BCS and participants. The division ensures seamless participant...

  • Service Desk Support

    2 weeks ago

    Singapore BANKING COMPUTER SERVICES PRIVATE LIMITED Full time

    Position Summary The Service Hub division at BCS provides operational support to BCS and participants. The division ensures seamless participant onboarding/offboarding, effective coordination of participant support, operational reporting, secure certificate management, timely issue resolution and service processing, as well as operational excellence. The...

  • Service Desk Support

    5 days ago

    Singapore BANKING COMPUTER SERVICES PRIVATE LIMITED Full time

    Roles & Responsibilities Position Summary The Service Hub division at BCS provides operational support to BCS and participants. The division ensures seamless participant onboarding/offboarding, effective coordination of participant support, operational reporting, secure certificate management, timely issue resolution and service processing, as well as...

  • Service Desk Support

    6 days ago

    Singapore Banking Computer Services Private Limited Full time $80,000 - $120,000 per year

    Position SummaryThe Service Hub division at BCS provides operational support to BCS and participants. The division ensures seamless participant onboarding/offboarding, effective coordination of participant support, operational reporting, secure certificate management, timely issue resolution and service processing, as well as operational excellence.The...

  • Service Desk Support

    5 days ago

    Singapore BANKING COMPUTER SERVICES PRIVATE LIMITED Full time

    **Position Summary** The Service Hub division at BCS provides operational support to BCS and participants. The division ensures seamless participant onboarding/offboarding, effective coordination of participant support, operational reporting, secure certificate management, timely issue resolution and service processing, as well as operational...

  • Service Desk Support

    7 days ago

    Singapore BDP GLOBAL SERVICES PTE. LTD. Full time

    **Job Summary**: **Principle Responsibilities**: Service Desk Support members are expected to work on their tickets, starting with Critical, to the point of resolution to ensure continuity of care for each ticket request regardless of region. If advanced assistance is required to resolve the issue the Service Desk Support member may escalate the ticket to an...

  • Service Desk Manager

    2 weeks ago

    Singapore NCS PTE. LTD. Full time

    NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce...

  • Service Desk Manager

    5 days ago

    Singapore NCS PTE. LTD. Full time

    Roles & Responsibilities NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and...