Researcher / Senior Researcher, Service and Operations Management (IPAM)

4 weeks ago

Singapore RMA CONSULTANTS PTE LTD Full time

Job Scope


• As a researcher, you will design, plan and conduct research. You will also communicate the research insights to support the learning and development of public sector service practitioners and leaders, and help them develop and implement strategies to deliver excellent service, operations and enforcement.


• Proposing research topics, designs and plans in Service, Operations and Enforcement Management, especially to develop citizens' insights.


• Conducting research on key emerging trends in Service, Operations and Enforcement Management, and drawing insights that are contextualised for the Singapore public sector.


• Uncovering citizens' insights for Service, Operations and Enforcement Management using appropriate research methods, including but not limited to surveys, ethnographic interviews, intercept interviews, focus group discussions, contextual inquiries, observations, etc.


• Managing WOG quantitative research, which includes designing the study, procuring of research partners, managing vendors and stakeholders (e.g. other agencies), and sharing of results with different agencies


• Translating research insights into learning products such as articles, videos, infographics, toolkits, scenarios, games, simulations, case studies and papers on the topic of Service, Operations and Enforcement Management to meet learning needs both within and beyond the classroom.


• Convening and facilitating communities (both online and face-to-face) to share best practices, and pertinent issues and challenges for the public sector Service, Operations and Enforcement Management communities.


• Designing and implementing learning interventions for practitioners and leaders, such as:

a. Designing and facilitating discussions on Service, Operations and Enforcement Management.

b. Organising roundtables, seminars and lectures helmed by practice leaders and academics to raise awareness of current and emerging Service, Operations and Enforcement Management issues.

c. Providing advisory and consultancy services to public sector agencies, and managing multi-disciplinary projects.

Requirements

  • Possesses strong analytical skills
  • Possesses strong written and oral communication skills to put across research in a way that engages our stakeholders
  • Able to engage and manage stakeholders at various levels.
  • Able to work both independently and in a team.
  • Has an interest in Service, Operations and Enforcement Management
  • 2 to 3 years of experience in customer insights /market research/ consulting will be a plus

If you are keen to know more about this role, please email Mary at marymarquez@rmagroup.com.sg and send your resume in MS Word format. Note that only shortlisted candidates will be contacted.

This is in partnership with the Employment and Employability Institute Pte Ltd ("e2i").

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Group's PDPA and e2i's PDPA.

EA Licence No: 93C4403

EA Regn No: R1326974

#J-18808-Ljbffr

  • Researcher/Senior Researcher, Service and Operations Management

    5 days ago

    Singapore Civil Service College Full time

    Researcher/Senior Researcher, Service and Operations Management (IPAM) Researcher/Senior Researcher, Service and Operations Management (IPAM) The Civil Service College (CSC) is a statutory board under the Public Service Division, Prime Minister's Office. We are the central learning institution for the Singapore Public Service and we partner government...

  • Researcher/Senior Researcher, Service and Operations Management

    4 weeks ago

    Singapore Civil Service College Full time

    Researcher/Senior Researcher, Service and Operations Management (IPAM)Researcher/Senior Researcher, Service and Operations Management (IPAM)The Civil Service College (CSC) is a statutory board under the Public Service Division, Prime Minister's Office. We are the central learning institution for the Singapore Public Service and we partner government...

  • Researcher / Senior Researcher, Service and Operations Management (IPAM)

    1 week ago

    Singapore Ministry of Defence Singapore Full time $90,000 - $120,000 per year

    Civil Service CollegePermanent/ContractWhat the role isThe research function in the Institute of Public Administration and Management, Service and Operations Management Team advances thinking in service, operations and enforcement management for the Singapore public sector.As a researcher, you will design, plan and conduct research. You will also communicate...

  • Research Fellow/Senior Research Fellow

    2 weeks ago

    Singapore Nanyang Technological University Singapore Full time

    Research Fellow/Senior Research Fellow (Front-end design (RTL) Scientist for Heterogeneous Systems)Join to apply for the Research Fellow/Senior Research Fellow (Front-end design (RTL) Scientist for Heterogeneous Systems)role at Nanyang Technological University Singapore Research Fellow/Senior Research Fellow (Front-end design (RTL) Scientist for...

  • Senior Research Fellow

    2 weeks ago

    Singapore Nanyang Technological University Singapore Full time

    Senior Research Fellow (Microscopy and Spectroscopy)Join to apply for the Senior Research Fellow (Microscopy and Spectroscopy)role at Nanyang Technological University Singapore Senior Research Fellow (Microscopy and Spectroscopy)11 months ago Be among the first 25 applicants Join to apply for the Senior Research Fellow (Microscopy and Spectroscopy)role at...

  • Senior Research Fellow

    24 hours ago

    Singapore Nanyang Technological University Singapore Full time

    Join to apply for the Senior Research Fellow (LKCMedicine)role at Nanyang Technological University Singapore 1 year ago Be among the first 25 applicants Join to apply for the Senior Research Fellow (LKCMedicine)role at Nanyang Technological University Singapore We are currently recruiting a Senior Research Fellow to join the laboratory of Professor Lim Kah...

  • Research Fellow

    3 weeks ago

    Singapore Nanyang Technological University Singapore Full time

    Research Fellow (Transition Metal Catalysis) Join to apply for the Research Fellow (Transition Metal Catalysis) role at Nanyang Technological University Singapore Research Fellow (Transition Metal Catalysis) 1 day ago Be among the first 25 applicants Join to apply for the Research Fellow (Transition Metal Catalysis) role at Nanyang Technological...

  • Research Fellow

    1 week ago

    Singapore Nanyang Technological University Singapore Full time

    Research Fellow (Industrial/Mechanical/Materials Engineering) Join to apply for the Research Fellow (Industrial/Mechanical/Materials Engineering) role at Nanyang Technological University Singapore Research Fellow (Industrial/Mechanical/Materials Engineering) 1 week ago Be among the first 25 applicants Join to apply for the Research Fellow...

  • Senior Research Analyst

    2 weeks ago

    Singapore OPIS, A Dow Jones Company Full time

    Get AI-powered advice on this job and more exclusive features. Direct message the job poster from OPIS, A Dow Jones Company Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced...

  • Research Specialist/senior Research Specialist

    2 weeks ago

    Singapore National Council of Social Service Full time

    **What the role is** - We are a close-knit, high-performing, and multi-disciplinary research division in the Singapore Public Service. We are expanding and recruiting a Senior Research Specialist / Research Specialist to work with a range of research initiatives in Singapore’s social service sector. We use a range of methodology such as longitudinal/panel...