Treehouse Manager

4 weeks ago

Singapore MANDAI RESORTS PTE. LTD. Full time
Roles & Responsibilities

Main Duties and Responsibilities

The Treehouse Manager plays a pivotal role in delivering a personalised and unforgettable guest experience within our exclusive treehouses. This role demands a hands-on, guest-first approach, ensuring that every stay reflects the luxury, privacy, and bespoke service standards of our brand. The incumbent will act as the main point of contact for guests throughout their stay, while also coordinating seamlessly with housekeeping, culinary, and maintenance teams to ensure flawless service delivery.

Key Responsibilities

Personalised Guest Experience

  • Provide intuitive and anticipatory service tailored to each guest's preferences. From arrival to departure, ensure guests feel genuinely welcomed, well cared for, and continuously delighted.
  • Address any requests or concerns with discretion, efficiency, and warmth.
  • Manage the daily operations of the treehouses, ensuring they are impeccably maintained, well-stocked, and prepared to exceed guest expectations.
  • Oversee check-ins/check-outs, personalised room settings, and special guest touches such as turndown service or curated in-room experiences.

Guest Liaison and Concierge Services:

  • Act as a personal concierge for guests, assisting with itinerary planning, reservations, in-room dining coordination, wellness services, and bespoke experiences.
  • Build genuine rapport and stay attuned to guest preferences and feedback.
  • Respond promptly and tactfully to any guest concerns, ensuring positive outcomes and maintaining brand loyalty.
  • Proactively gather guest feedback to support continuous improvement and personalisation strategies.

People Management:

  • Lead by example with a calm and service-focused demeanour. Guide and support junior team members or casual staff, ensuring standards of excellence are upheld.
  • Collaborate closely with relevant departments (e.g., culinary, housekeeping, spa, engineering) to ensure all aspects of the guest experience are seamless and synchronised.

Job Requirements

  • Minimum of 3-5 years of experience in a hotel management or supervisory role, preferably in a property of similar standing.
  • Degree or diploma in Hospitality Management, Business Administration, or a related field is preferred.
  • Strong interpersonal, communication and organizational skills.
Tell employers what skills you have

Concierge Services
Housekeeping
Inventory
Property
Administration
Spa
Hospitality Management
Hotel Management
People Management
Service Delivery
Hospitality

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