Aftersales Support Executive

4 weeks ago

Singapore TRITON AI PTE. LTD. Full time
Roles & Responsibilities
  • Permanent position, Salary up to $4,000 with bonus

Key Responsibilities

  • Collaborate closely with principals and maintain strong, professional relationships with suppliers and contractors.
  • Analyze customer data to identify upselling opportunities and support strategic initiatives that strengthen retention, increase throughput, and drive revenue growth.
  • Champion digital solutions to enhance customer experience and expand market presence.
  • Oversee supplier and contractor performance, ensuring compliance with contractual obligations and service standards.
  • Manage customer feedback channels (surveys, call centre, email) to ensure timely and effective issue resolution.
  • Support aftersales procurement projects, driving cost-efficiency and adherence to company policies.
  • Develop, implement, and monitor initiatives and strategies to achieve business objectives and KPIs, including parts purchasing, financial targets, and customer retention.

Who We're Looking For

  • Degree in Engineering, Business Management, Marketing, or a related discipline.
  • Minimum 2 years of relevant experience, preferably in automotive or aftersales; fresh graduates with strong data analytics skills will also be considered.
  • Strong presentation, communication, and interpersonal skills.

Interested candidates can forward their CVs in MS Word format to connie@triton-ai.com

Reg No. R1875181

Triton AI Pte Ltd

License no. 21C0661

Tell employers what skills you have

Customer Retention
Upselling
Microsoft Office
Microsoft Excel
Aftersales
Customer Experience
Interpersonal Skills
Purchasing
Throughput
Procurement
MS Word
Compliance
Revenue Growth
Data Analytics
Surveys

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