Assistant Manager/Manager

Roles & Responsibilities

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About Us

Founded in the same year that Singapore gained independence, NUS Business School stands today among the world's leading business schools. It is distinctive for offering the best of global business knowledge with deep Asian insights, preparing students to lead Asian businesses to international success and to help global businesses succeed in Asia.

For more than 50 years, NUS Business School has offered a rigorous, relevant and rewarding business education to outstanding students from across the world. That would not have been possible without a group of dedicated professionals who are passionate about building a positive environment to grow and groom future business leaders. And we are looking to add to our BIZ family

To learn more about the NUS Business School, please visit https://bschool.nus.edu.sg/

Job Description

The incumbent will be supporting the programme management function in a new MSc programme targeting adult learners. This programme is helmed by the NUS Business School (MSc Programmes Office).

The duties and responsibilities are as follows:

Overall Programme Management

• Ensure that the programme runs smoothly and effectively, keeping the needs of adult learners in mind while maintaining the integrity of the programme and at the same time, aligning with the SOPs set for the rest of the MSc programmes
• Deliver service excellence in assisting the adult learners in the programme including all course-related matters, all aspects of experiential learning components, ad-hoc academic counselling and wellness matters
• Keep data on student demand and feedback on courses to advise the Academic Directors and MSc Programmes Office for constant monitoring and review of the programme
• Lead in a functional role within the Programme Management team and work closely with all members of the team

Class Timetable Scheduling and Course Registration

• Coordinate, de-conflict and manage all course outlines and timetable matters related to the programme with the academic departments, to ensure standardisation and that timelines are adhered to
• Communicate effectively to the adult learners on all matters related to their coursework in a timely manner, including preparation of user guides and conducting briefings to adult learners, and course registration matters
• Prepare the important and necessary information to instructors on class enrolment, learners' profile, teaching and assessment guidelines before the start of each semester

Student Record Management

• Monitor and track adult learners' workload and progress, and respond promptly on all learners' matters including application for Leave of Absence, Academic counselling matters etc.
• Coordinate mid-term feedback sessions with adult learners, consolidate information gathered and monitor follow-up actions from various stakeholders

Faculty Matters

• Coordinate with the HR and Finance departments where necessary on the engagement of instructors
• Provide teaching support to faculty with resources from NUS offices and IT Systems

Exam Processing

• Track and monitor the timely upload of marks by faculty, ensuring zero discrepancy
• Compile marks and Board of Examiners' reports and process learners' requests

Student Feedback

• Data Preparation for the Student Feedback System
• Compile the feedback reports for the MSc Programmes Office and Academic Director, and monitor follow-ups, if any

Event Management and Liaison

• Work closely with the other units within the MSc Programmes Office on office projects and events
• Other duties as assigned by MSc Programme Director and MSc Associate Director

Qualifications

• Bachelor degree from a reputable institution, with at least 5 years of relevant working experience in managing academic programmes in tertiary institutions. Having experience in working with and managing adult learners will be a big plus.
• High level of written and oral communication skills
• Experienced, confident and effective working in cross-cultural settings
• Meticulous with an eye for detail and a keen appreciation of good documentation
• Ability to manage multiple and competing tasks and deadlines well, and with a high degree of accuracy
• Team player with a good combination of high intelligence, emotional and cultural quotient
• IT savvy, with good knowledge of Microsoft Office Applications

(Appointment job grade will commensurate with the selected candidate's experience)

Tell employers what skills you have

Assessment
Teaching
Projects
Documentation
Event Management
Programme Management
Scheduling
Education
Stakeholder Management
Data preparation

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