Senior Commerce Support Engineer

3 weeks ago

Singapore HCL SINGAPORE PTE. LTD. Full time
Roles & Responsibilities

Summary

We are seeking an experienced Commerce Specialist to provide advanced support, performance optimization, and root cause analysis for enterprise-level e-commerce platforms. The role involves working with global clients to ensure system stability, troubleshoot complex issues, and deliver timely resolutions.

Responsibilities

  • Provide advanced support for Commerce, diagnosing and resolving complex technical issues.
  • Conduct root cause analysis and implement permanent solutions to prevent recurring problems.
  • Optimize application performance and ensure platform stability and high availability.
  • Collaborate with cross-functional and global teams to troubleshoot issues and deliver effective resolutions.
  • Support clients on cloud-hosted platforms (AWS, Azure) and recommend improvements.
  • Document troubleshooting procedures, resolutions, and best practices for knowledge sharing.
  • Maintain strong client communication and ensure compliance with SLAs.

Requirement

  • A Bachelor Degree in Computer Science, Business, Engineering, or related fields.
  • Minimum 5 years of experience in Commerce architecture and implementation.
  • Strong hands-on experience in Java, JSP, and REST APIs.
  • Proven expertise in troubleshooting, debugging, and performance tuning.
  • Practical experience with cloud platforms (AWS, Azure).
  • Excellent client-facing communication, analytical, and documentation skills.
  • Ability to work in a global support environment with 24/7 availability as needed.
Tell employers what skills you have

MES
Troubleshooting
Process Automation
JSP
Azure
High Availability
Manufacturing Processes
Documentation Skills
Root Cause Analysis
Machine Tools
Customer Management
Performance Tuning
WinCC
Java
Debugging
VOD

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