ICT Executive

4 weeks ago

Singapore SEACARE MANPOWER SERVICES PTE LTD Full time
Roles & Responsibilities

Key Responsibilities
1. Manage ICT Programmes at the UPTLC/PD TL
  • Project manage Centre-initiated ICT projects.
  • Coordinate HQ ICT project roll-outs for schools while ensuring adherence to policies, guidelines, and standards.
  • Provide regular project updates to SH (ICT).
  • Prepare relevant documentation and guidelines.
2. Business Solution & ICT Planning
  • Work with SH (ICT) to gather ICT needs and propose solutions that meet technical specifications and market pricing.
3. Procurement of ICT/AV Equipment & Services
  • Assist SH (ICT) in purchasing ICT/AV equipment and services via bulk tenders, tenders, and quotations.
  • Evaluate projects for ICT budget utilization.
4. Manage ICT/AV Resources
  • Oversee replacement, condemnation, and inventory of ICT/AV equipment.
  • Manage loan of ICT/AV equipment.
5. Collaboration & Team Management
  • Assign work and supervise the Centre's Technology Assistant (TA).
  • Work with ICT trainers, 3rd-party vendors, and support staff.
6. Client & Stakeholder Liaison
  • Serve as the point of contact with clients for ICT project-related matters.
  • Escalate issues and feedback from the Centre to relevant divisions (e.g., ETD) for timely resolution.
7. Video Conferencing & Event Support
  • Facilitate and support sessions via MS Teams, Zoom, Google Meet, and Skype.
  • Collaborate with hosts, panelists, trainers, and assist participants during large-scale meetings, conferences, events, and workshops.
8. Departmental Asset & Inventory Management
  • Maintain IT records, track licenses, manage asset loans and distribution.
9. End-User Support & Training
  • Provide day-to-day technical support for end-user devices.
  • Offer guidance and training to colleagues to enhance ICT skills.
  • Troubleshoot hardware/software issues and escalate complex incidents as needed.
  • Maintain accurate support request and resolution records.
10. Website & Content Management
  • Create landing pages, maintain and update school website content.
  • Monitor and optimize website performance.
11. Videography & Photography
  • Set up equipment, plan shots, and capture events (e.g., annual ceremonies, launches, graduations).
  • Perform post-production using various video editing software.
12. Technical Operations & Shared Services Support
  • Act as a technical focal point for IT Shared Services and Service Owners.
  • Support networks, servers, AV systems, smart devices, and telecoms.
  • Maintain PCs, laptops, mobile devices, printers, IP phone systems, and peripherals.
Requirements
  • Diploma in ICT with at least 5 years of relevant ICT experience.
  • Preferably 5 years' experience working in MOE Singapore schools.
  • Proficiency in:

    User administration (Active Directory, Outlook, VPN, Wi-Fi, mobile devices).

    Configuration, installation, and maintenance of hardware/software.

    Video conferencing applications (MS Teams, Zoom, Google Meet, Skype).

    Contract/vendor management and ICT project management.
  • Strong skills in interpersonal communication, planning, analysis, and negotiation.
  • Ability to multi-task, work independently, and collaborate in a team.
  • Experience in videography, photography, and post-production editing.
  • Broad IT knowledge, including networks, servers, AV, and telecom systems.

Position: ICT Executive

Duration: 12-Month Contract (21 Nov 2024 – 20 Nov 2025)

Work Schedule: Mondays to Fridays, 8:30am – 6:00pm (inclusive of 1-hour lunch break)

  • Service generally not required on weekends and public holidays.
  • Occasional Saturday duties may be required (compensated with time-off).

** We regret to inform only shortlisted candidates will be notified.

Tell employers what skills you have

Audiovisual
Lighting
ICT
Videography
Active Directory
Composition
FOCAL
Ticketing Systems
Procurement
Camera
Mobile Devices
Video Editing
Software Installation
VPN

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