Sales & Technical Support Engineer

3 weeks ago

Singapore HANS HIGH-TECH SINGAPORE PTE. LTD. Full time
Roles & Responsibilities

Responsibilities:-

Technical Support & Engineering

  • Serve as the primary technical point of contact for customers, addressing inquiries and resolving issues related to our laser and automation machines.
  • Provide pre-sales technical support, including product specifications, application feasibility, and system integration.
  • Provide effective on-site technical support, be stationed on-site for project verification, actively provide feedback on problems encountered during verification
  • Close and resolve on-site verification problems in a timely manner to ensure the smooth progress and acceptance of projects.
  • Training in China and subsequent business trips to India to complete the commissioning and acceptance of projects in different countries.

Sales & Business Development

  • Actively identify and pursue new sales opportunities within the assigned market segment.
  • Build and maintain strong, long-lasting customer relationships by understanding their technical needs and ensuring high levels of customer satisfaction and repeat business.
  • Conduct sales/ technical presentations and product demonstrations for prospective clients.
  • Negotiate contracts and close sales deals to achieve and exceed sales targets.
  • Provide regular sales forecasts, reports, and market analysis to management.

Qualifications

  • Bachelor's degree in Engineering (Mechanical, Electrical, or Mechatronics preferred) or a related technical field.
  • Minimum 5 years experience in a technical sales, field service, Electronics, IT or semi-con industry, specifically with laser technology and automation systems.
  • Deep understanding of laser types, their applications, and associated safety protocols.
  • Excellent problem-solving skills and the ability to diagnose and repair complex technical issues.
  • Exceptional communication, presentation, and interpersonal skills.
  • Demonstrated ability to manage a sales pipeline, negotiate effectively, and close deals.
  • Willingness to travel frequently to customer sites for support, training, and sales activities. (50% of time)
  • Self-motivated, goal-oriented, and able to work independently as well as part of a team.
  • Fluency in Chinese is a plus
Tell employers what skills you have

Sales Presentations
Field Service
Troubleshooting
Interpersonal Skills
Customer Relationships
Presales
Technical Presentations
Customer Satisfaction
Technical Sales
Electronics
Able To Work Independently
Mechanical Engineering
Technical Support

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