Branch Head

2 weeks ago

Singapore SUCCESS HUMAN RESOURCE CENTRE PTE. LTD. Full time
Roles & Responsibilities

- 2 years contract (renewable)

- Up to $6500

- Mon – Fri: 8.30am - 6pm

- AMK (Shuttle Service provided from Yio Chu Kang MRT)

Job Responsibilities:

  • Strategic team leadership: Lead and manage a large team of Grant Processing Officers, fostering a positive and cohesive work culture. Provide strong direction, mentoring, and coaching to ensure individual and team performance aligns with organizational goals.
  • People development: Build team resilience, engagement, and capability through regular check-ins and upskilling initiatives
  • Operational oversight: Oversee end-to-end operations of grant application processing, assessments and approvals across multiple schemes, ensuring accuracy and efficiency
  • Compliance & Governance: Uphold robust internal controls and ensure all processes adhere to regulatory requirements, policy guidelines and audit standard
  • Stakeholder collaboration: Engage and coordinate with policy owners to resolve issues and improve processing turnaround time
  • Data analytics & Reporting: Monitor KPIs and processing metrics through regular reporting and dashboards. Leverage advanced excel functions to generate insights for decision-making and operational improvements
  • Service recovery and risk management: Handle escalations and exceptional cases with tact, maintaining fairness and integrity in grant processing

Period:

  • 2 years contract (renewable)

Location:

  • Ang Mo Kio (Shuttle Service provided from Yio Chu Kang MRT)

Working hours:

  • Mon – Fri: 8.30am - 6pm

Salary:

  • Up to $6500

​Job Requirements:

  • Bachelor's Degree Business Administration, Accounting, Finance or equivalent in project management
  • Minimum 8 years of relevant experience in grants administration, operations service delivery with at least 3 years in a team leadership or branch management role. Prior experience in overseeing public sector grants
  • Proven track record in leading large operational teams (at least 10 staff), with strong people management and teambuilding capabilities
  • Skilled in using Excel for reporting, analysis, and performance monitoring
  • Strong interpersonal and communication skills, with the ability to inspire teams and influence stakeholders
  • Service-oriented, analytical, and adaptable in a dynamic, policy-driven environment

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

faiza@successhrc.com.sg (Reg No: R24124163)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914

T: 6337 3183 | W: www.successhrc.com.sg

Tell employers what skills you have

Mentoring
business administration
Good Interpersonal Communication Skills
MS Excel
Advanced Excel
Service Recovery
Branch Management
problem solving skills
Internal Controls
Adaptable
People Development
MS Word
Accounting
Grants
Team Leadership
Finance
Regulatory Requirements
Performance Management
People Management

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