F&B Tea Master

4 weeks ago


Singapore MARINA BAY SANDS PTE. LTD. Full time
Roles & Responsibilities

Job Responsibilities


• Provide food & beverage service to guests according to tea specifications and exceed their expectation.


• Assist in maintaining cleanliness and organization of the tea counter areas and equipment.


• Attend line-ups with other staff and review all information pertinent to the day's business.


• Check own grooming and attire standard.


• Communicate closely with floor service to ensure quality service is achieved.


• Perform work and side duties in accordance with departmental procedures.


• Maintain storage areas with proper supplies, organization, and cleanliness. Rectify any cleanliness/organization deficiencies as requested by superiors.


• Replenish par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business.


• Upsell to guests whenever possible.


• Prepare workstations & pantries, ensuring compliance to departmental standards.


• Ensure that all materials, equipment are in complete readiness for service in accordance to business needs;


• Daily check and cleaning of work areas ensuring compliance with standards of cleanliness and order. Report any defects to Manager on Duty


• Be familiar with all operation services/features and local attractions/activities to respond accurately to any guest inquiry.


• Be aware of guest reactions and communicate with superior and other service staff to ensure guest satisfaction.


• Ensure all assigned closing duties are completed before signing out.


• Report to Manager on Duty work orders for maintenance and repairs to be submitted to Manager.


• Review status of assignments and any follow-up actions with Manager on Duty.


• Collect & Analyze Guest Preferences and Comment Cards.


• Assistant Head Tea Master on developing seasonal tea menu and any format of tea event.

Job Requirements

Education & Certification


• Certificate or Diploma in Restaurant Management or extensive F&B experience


• International Tea Masters Association (ITMA) certification preferred.

Experience


• A minimum of one (1) year of Tea Master experience in F&B, preferably those with Michelin-starred or Black Pearl Diamond credentials.

Other Prerequisite


• Well-groomed and able to represent the integrated resort/outlet.


• Strong sensory skills to distinguish subtle flavors and aromas.


• Proficient in basic accounting skills.


• Willing and able to work on shifts, weekends and public holidays


•Must be fluent in English and Mandarin/Cantonese as this role will be required to liaise with English and Mandarin/Cantonese speaking guests.

Tell employers what skills you have

Pearl
Interpersonal Skills
Hospitality Industry
serving beverages
Restaurant Management
Accounting
Compliance
Flavors
Communication Skills
serving customers
Food and Beverage Services
Hospitality
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