Travel Agent Mandarin-Speaker

Roles & Responsibilities

Imagine a company where challenges are seen not as obstacles but as opportunities to improve the lives of employees across the globe. We're dedicated to reimagining corporate relocation, prioritising both quality and comfort. Our goal? To provide a white glove experience that creates a sense of belonging and comfort, making every temporary stay feel like a cherished homecoming, regardless of the destination.

By weaving sustainable practices and social impact into the fabric of our operations, we're not just changing individual lives—we're aiming to make a broader impact on the world. Your skills and passion could play a vital role in this vision.

In joining our team, you'll be at the forefront of innovation in relocation services, contributing directly to projects that facilitate smooth transitions for employees and also positively impact communities and the environment. We're on a mission to ensure that every relocation experience is as stress-free and enjoyable as possible, fostering a sense of belonging and comfort for everyone involved.

We value integrity, empathy, and the drive to make a meaningful difference. If you're looking for a role that offers more than just a paycheck—a chance to be part of a greater purpose—your search ends here. Together, we can redefine the standards of corporate relocation, making every move a step toward a more connected and compassionate world.

What really interests us is your personality and our common values:

Quest for Excellence

You bring a travel-savvy mindset and a sharp eye for detail to help professionals feel at home wherever they land.

You'll be responsible for:

• Researching and recommending the best housing options tailored to client needs, preferences, and budgets.
• Coordinating the full booking process from property selection to confirmation.
• Acting as the main point of contact before and during a guest's stay, ensuring everything runs smoothly
• You're not just organizing logistics, you're creating thoughtful, stress-free experiences.

Care for Others

You'll make each client feel seen, heard, and fully supported, through:

• Creating clear, personalized quotes that reflect each guest's unique needs
• Taking part in our emergency helpline rota (one week per month) to offer dependable support outside regular hours
• Handling all communication with kindness, clarity, and empathyYou know how to stay calm in the chaos—and your guests feel that.

Sustainability

You'll negotiate and collaborate with suppliers in a way that upholds both quality and ethics:

• Building and maintaining strong relationships with trusted housing providers
• Securing fair rates and flexible terms that benefit both guests and partners
• Supporting our long-term commitment to sustainability and responsible travel
• You approach every partnership with professionalism, fairness, and purpose.

Requirements for this position:

Fluent Mandarin/Chinese and English (spoken and written); any additional language is a plus

Experience in travel, tourism, hospitality, or other guest-facing roles

Excellent communication and coordination skills

Ability to multitask, prioritise, and stay calm under pressure

Strong sense of organisation & negotiation

Location: Singapore.

We regret that only applications from Singapore Citizens and Permanent Residents can be considered at this time.

A warm, optimistic, solution-focused attitude, we hire for values and train for systems

When applying: We'd love to hear concrete examples of how your experience reflects our three key values: Quest for Excellence, Care for Others and Sustainability.

At RelocateU, we believe in rolling out the red carpet for everyone.Discrimination is as unwelcome here as a leaky roof—whether it's based on race, gender, age, sexual orientation, religion, or disability. If you're a kind-hearted, dedicated, talented individual eager to join a team that values diversity as much as we value a five-star stay, we want to hear from you. Let's make our workplace as varied and inclusive as the destinations on your bucket list Join us, where everyone gets a fair shot, and talent shines brightest.

Tell employers what skills you have

Negotiation
Ability to Multitask
Sustainability
Budgets
Weaving
Stay Calm Under Pressure
Property
Mandarin Chinese
Mandarin
Pressure
Able To Work Independently
Hospitality

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