Public Area Supervisor
4 weeks ago
Responsibilities
Supervise the implementation of housekeeping standards and procedures in relation to:
- The cleanliness of all public areas within the premises
- Recommended changes to these standards and training needs on an ongoing basis
- Provide guidance and coaching team of Public Area Attendants
- Ensure consistency within the department
- Works with Superior and Human Resources on manpower planning and management needs
- Supports staff development through training, mentoring, hiring assistance, and performance management.
- Reviews no-shows and arrival reports for accuracy, ensuring proper billing and seamless check-in experiences.
- Maintains thorough knowledge of hotel facilities, services, restaurant concepts, pricing, promotions, and guest preferences.
- Monitor guest satisfaction results to identify shortfalls and remedy service issues.
- Ensure compliance with legislated heath and safety requirements within the workplace.
- Comply with all Corporate and Hotel Standards and Procedures.
Requirements:
- Degree/Diploma in Hospitality Management, Business Administration or related field.
- 1-2 years' relevant experience in public cleaning/ housekeeping in a hotel environment.
- Communication skills are utilised a significant amount of time when interacting with others.
- Demonstrated ability to interact with customers, employees and third parties that reflect highly on the hotel, the brand and the Company.
- Has good communication skills, problem solving and organisation abilities.
- Excellent attention to detail and a commitment to high standards of cleanliness.
- Good communication skills to interact with team members and clients.
- Ability to manage time effectively and prioritize tasks.
Coaching
Mentoring
Manpower Planning
Housekeeping
Inventory
Problem Solving
Administration
Hospitality Management
Compliance
Good Communication Skills
Attention to Detail
Communication Skills
Team Player
Human Resources
Pricing
Staff Development
Performance Management
Able To Work Independently
Hospitality
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