Manager, Marketing, Student and Alumni Affairs, SOSS

Roles & Responsibilities

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities - all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• This position is for School of Social Sciences (SOSS).
• Web, Social and Media Management
  • Stay abreast of developments at SMU and SOSS to ensure that the school's website and social media channels are updated in a timely manner.
  • Work closely with relevant parties to ensure that above-the-line information is accurate and presented in the best positive way.
  • Plan and execute professional communications and promotion in collaboration with relevant colleagues and departments across SMU, e.g., assemble content for media coverage.
  • Develop ways to increase awareness of SOSS, its programmes as well as faculty and students' achievements.
• Undergraduate Recruitment and Club Management
  • Coordinate with SOSS faculty and central offices to organise outreach events and activities such as Openhouse, Discovery Day, Information Sessions, etc.
  • Represent SOSS to speak about the BSocSc programme in a holistic and comprehensive way.
  • Serve as the administrator in-charge of SOSCIETY, the student constituent body of SOSS, and its sub-club SMU Psychology Society, providing advisement on relevant activities and programmes, and processing requests for funding and claims.
  • Collaborate with various student focused offices including the Office of Student Life, Student Success Centre, Student Services Hub, etc, to support the development of student life at SOSS.
• Alumni Engagement
  • Cultivate a wide network of SOSS undergraduate and postgraduate alumni.
  • Design and implement initiatives that appeal to the shared interests of the school and its alumni.
  • Organise engaging and relevant events that would attract alumni participation.
  • Coordinate with central offices, e.g., Office of Alumni Affairs and Office of Advancement to increase SOSS alumni participation in various events and activities, including panel discussions, walkathons, fundraising, etc.
  • Undertake post-event reporting with the aim of sharing information, enhancing participation, improving event attractiveness, process effectiveness and efficiency.
• Other responsibilities
  • Provide support to deliver events and activities that are organised by the School of Social Sciences, e.g., faculty meetings, focus group discussions and commencement ceremony, etc
  • Undertake other tasks as assigned by the school Dean, Associate Dean (Student Matters and Alumni Affairs) and Assistant Dean (Administration)
• Other duties as assigned.

QUALIFICATIONS

• Minimum bachelor's degree in communications, marketing or related areas.
• At least 5 years of relevant professional experience in a student-facing role.
• Familiar with Microsoft Office - PowerPoint, Word, Excel, Adobe and one or more design software, e.g., Canva, Adobe InDesign, Illustrator or Photoshop.
• Prior experience working in a higher-education environment will be advantageous.
• Fluent in English; communicates with clarity and empathy.
• Creative and adept at developing engaging visual and written marketing content.
• Comfortable speaking with students and adults from various backgrounds.
• Able to deliver professional presentations in front of a large audience.
• Experienced in event planning, project coordination and stakeholder management.
• Self-motivated and able to work effectively both independently and as a team.
• Possesses initiative and ability to solve problems effectively.
• Flexible and practical when responding to evolving priorities and schedules.
• Tenacious in following up with individuals on matters outstanding.
• Methodical and meticulous in following through on procedures and compliance checks.

OTHER INFORMATION

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Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

Please note that your application will be sent to and reviewed by the direct employer - Singapore Management University

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Communication
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