
Technical Support Engineer
3 weeks ago
a) Technical Support & Troubleshooting
• Diagnose and resolve hardware/software issues (desktops, laptops, printers, peripherals).
• Install, configure, and upgrade operating systems (Windows, macOS, Linux) and related applications.
• Provide network support, including LAN/WAN, Wi-Fi, VPN, and basic router/switch configuration.
b) On-Site & Remote Assistance
• Travel to client locations for hands-on repairs, maintenance, and system deployments.
• Escalate complex or unresolved issues to Level 2 support teams as required.
• Document troubleshooting steps and solutions in ticketing systems (e.g., ServiceNow, Zendesk).
c) System Maintenance & Security
• Conduct routine system maintenance including driver updates, patching, and backups.
• Assist with basic cybersecurity practices, including antivirus installations and password resets.
• Set up and troubleshoot VoIP phones, video conferencing tools, and related communication systems.
d) Customer Service & Reporting
• Communicate technical issues to clients in clear, non-technical language.
• Maintain accurate records, track inventory (e.g., spare parts, tools), and submit timely service reports.
Requirements
- A minimum of 5 years of relevant experience in an on-site IT end-user support role, preferably within a multinational company (MNC) supporting a user base of 500+.
- Proficient in Operating Systems: Windows and macOS.
- Experienced in Productivity Suites such as Larksuite, Google Workspace, Microsoft Office.
- Familiar with Infrastructure in terms of foundational knowledge of networking, scripting, automation, and Mobile Device Management (MDM).
- Demonstrated experience in IT Project Management and IT Service Management (ITSM) frameworks.
- Excellent problem-solving skills, with the ability to independently troubleshoot and resolve issues with end-user devices,meeting room technology, and AV systems.
Tell employers what skills you haveMacOS
IT Service Management
Video Conferencing
Troubleshooting
Laptops
Scripting
Ticketing Systems
Zendesk
Networking
Operating Systems
Windows
ServiceNow
Customer Service
Linux
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